Blog & News

image of nCall showing version 4.2

nCall v4.2 released

Posted by Paul Read, on May 17, 2023.

PDF call log report

Branded PDF call logs in nCall v4.1

Posted by Paul Read, on April 28, 2023. Tags: billing, brandable, nCall

nCall v4 – performance, security and resilience.

Posted by Paul Read, on December 21, 2022. Tags: nCallv4, performance, security

Email and SMS delivery confirmation using Twilio SendGrid and the nCall API Server

Posted by Paul Read, on July 7, 2022. Tags: Answering service software, nCall, Software

Dashboard of Active Users

Posted by Paul Read, on June 9, 2022. Tags: active users, call status, Dashboard

Keeping your operators informed and focused – the nCall call handling software Homepage feature.

Posted by Paul Read, on October 15, 2020. Tags: Homepage, nCall TAS Software, Noticeboard, Operator jobs, Operator tasks, Operators, Stats, Telephone Answering Service software, To do

Whats in a name?

Posted by Paul Read, on May 27, 2020. Tags: inbound call centers, telephone answering business

Remote working in the worst case scenarios, are you ready?

Posted by Paul Read, on March 13, 2020. Tags: answering remotely, handling calls at home, remote agents, remote working

Audit History

How monitoring your History can improve your future

Posted by , on February 19, 2020. Tags: History, How to, Improve, nCall, New feature, Update

team efficiency

Tech efficiency is trained, not bought

Posted by , on October 31, 2019. Tags: efficiency, How to, Improve, tech

TawkTo

Integrating Tawk.To with nCall Online

Posted by , on September 12, 2019. Tags: How to, Improve, live chat, nCallOnline, TawkTo

Bandwidth

What is ‘bandwidth’ and does it affect my answering service?

Posted by , on July 26, 2019. Tags: Answering Service, Bandwidth, Call handling, Expert, How to, Improve, Internet, Top tip, VoIP

What is the nCall REST API Server module for?

Posted by , on July 5, 2019. Tags: Additional Module, Answering service software, API, Call Analytics, Customise, Database, Expert, KPI, nCall, Reports, Software, Statistics

SMS or RCS

What is the future of text messaging (SMS)?

Posted by , on June 27, 2019. Tags: News, Smartphone, SMS, Text Messaging

How to quickly add your company logo to messages from nCall

Posted by , on May 31, 2019. Tags: Customise, How to, Improve, nCall, Top tip

Are you building trust with your website?

Are you building trust in your answering service with your website?

Posted by , on May 9, 2019. Tags: Answering Service, How to, Improve, Top tip, Website

New answering service business owner in front of office

Monitoring the productivity of your answering service

Posted by , on April 26, 2019. Tags: Answering Service, Call Analytics, Call management, Improve, Management, nCall, Reports, Statistics

Leo and his bike

Interview with Leo Fazzi

Posted by , on April 8, 2019. Tags: Interview, nSolve, Team

Sending messages to a customer’s Slack workspace via nCall

Posted by , on February 21, 2019. Tags: How to, Integration, nCall, New feature, Slack, Top tip

Paul Woodthorpe kart presentation

Developer interview: Paul Read

Posted by , on February 14, 2019. Tags: Interview, nSolve, Team

Google Drive

Using a free Google Drive account to back up nCall to the cloud

Posted by , on January 21, 2019. Tags: Answering Service, Back-up, Database, Expert, How to, nCall, Top tip

nCall update

nCall v.3.6 release notes

Posted by , on January 8, 2019. Tags: nCall, New feature, News, Software, Update

Man with mobile phone

Sending confirmation messages to callers

Posted by , on December 5, 2018. Tags: Call handling, Call management, Customise, How to, nCall, New feature, Top tip

Call handling buttons

Customising nCall

Posted by , on November 22, 2018. Tags: Customise, How to, nCall, Notes, Search, Software, Top tip

2019 nCall Pricing Notification

2019 Pricing Notification

Posted by , on November 14, 2018. Tags: nCall, notification

nCall Expert

Designating an nCall Expert

Posted by , on October 29, 2018. Tags: Answering Service, Expert, Improve, nCall, Start an answering service, Top tip

VoIP Softphone

VoIP phone systems allow for the use of a softphone, but why and when should you use one?

Posted by , on October 8, 2018. Tags: Additional Module, Call handling, Equipment, Hardware, Softphone, Top tip, VoIP

Using nCall’s ‘Reports’ feature

Posted by , on October 3, 2018. Tags: How to, Improve, KPI, nCall, New feature, Top tip

nCall Summer Survey Results

Customer Summer Survey results

Posted by , on September 11, 2018. Tags: Answering service software, nCall, Results, Survey

Choosing a VoIP provider

How to choose a VoIP provider

Posted by , on September 4, 2018. Tags: How to, Phone system, VoIP

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