Blog & News

nCallOnline v4 released

Posted by Paul Read, on July 10, 2024. Tags: Answering service software, client portal

nCall V5 in beta release!

Posted by Paul Read, on June 14, 2024. Tags: Answering service software, nCall V5

New releases of additional modules

Posted by Paul Read, on June 5, 2024. Tags: New feature, release

nCall v4.4 released

Posted by Paul Read, on March 13, 2024.

Maximizing Efficiency with End-of-Day Summaries in nCall

Posted by Paul Read, on March 1, 2024. Tags: Answering service software, nCall

Updating of Google Sheets spreadsheets directly from nCall – via ‘Web MAs’

Posted by Paul Read, on January 29, 2024. Tags: Message Actions, nCall

Call handling in nCall

Posted by Paul Read, on January 11, 2024. Tags: callhandling, How to, nCall

You want to go ahead with nCall but are concerned about the setup, training, and transfer of your data to nCall

Posted by Paul Read, on November 16, 2023.

This configuration window is set up to define an action that will trigger when certain criteria in nCall are met, typically to send a message via a web service.

What is a nCall Web Message Action and how do you set one up?

Posted by Paul Read, on November 14, 2023. Tags: Answering service software

Why is nCall suitable for small and medium size answering services?

Posted by Paul Read, on November 13, 2023. Tags: Answering Service, Answering service software, nCall

nCall v4.3 Released

Posted by Paul Read, on October 3, 2023.

image of nCall showing version 4.2

nCall v4.2 released

Posted by Paul Read, on May 17, 2023.

PDF call log report

Branded PDF call logs in nCall v4.1

Posted by Paul Read, on April 28, 2023. Tags: billing, brandable, nCall

nCall v4 – performance, security and resilience.

Posted by Paul Read, on December 21, 2022. Tags: nCallv4, performance, security

Email and SMS delivery confirmation using Twilio SendGrid and the nCall API Server

Posted by Paul Read, on July 7, 2022. Tags: Answering service software, nCall, Software

Dashboard of Active Users

Posted by Paul Read, on June 9, 2022. Tags: active users, call status, Dashboard

Keeping your operators informed and focused – the nCall call handling software Homepage feature.

Posted by Paul Read, on October 15, 2020. Tags: Homepage, nCall TAS Software, Noticeboard, Operator jobs, Operator tasks, Operators, Stats, Telephone Answering Service software, To do

Whats in a name?

Posted by Paul Read, on May 27, 2020. Tags: inbound call centers, telephone answering business

Remote working in the worst case scenarios, are you ready?

Posted by Paul Read, on March 13, 2020. Tags: answering remotely, handling calls at home, remote agents, remote working

Audit History

How monitoring your History can improve your future

Posted by , on February 19, 2020. Tags: History, How to, Improve, nCall, New feature, Update

team efficiency

Tech efficiency is trained, not bought

Posted by , on October 31, 2019. Tags: efficiency, How to, Improve, tech

TawkTo

Integrating Tawk.To with nCall Online

Posted by , on September 12, 2019. Tags: How to, Improve, live chat, nCallOnline, TawkTo

Bandwidth

What is ‘bandwidth’ and does it affect my answering service?

Posted by , on July 26, 2019. Tags: Answering Service, Bandwidth, Call handling, Expert, How to, Improve, Internet, Top tip, VoIP

What is the nCall REST API Server module for?

Posted by , on July 5, 2019. Tags: Additional Module, Answering service software, API, Call Analytics, Customise, Database, Expert, KPI, nCall, Reports, Software, Statistics

SMS or RCS

What is the future of text messaging (SMS)?

Posted by , on June 27, 2019. Tags: News, Smartphone, SMS, Text Messaging

How to quickly add your company logo to messages from nCall

Posted by , on May 31, 2019. Tags: Customise, How to, Improve, nCall, Top tip

Are you building trust with your website?

Are you building trust in your answering service with your website?

Posted by , on May 9, 2019. Tags: Answering Service, How to, Improve, Top tip, Website

New answering service business owner in front of office

Monitoring the productivity of your answering service

Posted by , on April 26, 2019. Tags: Answering Service, Call Analytics, Call management, Improve, Management, nCall, Reports, Statistics

Leo and his bike

Interview with Leo Fazzi

Posted by , on April 8, 2019. Tags: Interview, nSolve, Team

Sending messages to a customer’s Slack workspace via nCall

Posted by , on February 21, 2019. Tags: How to, Integration, nCall, New feature, Slack, Top tip

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