Blog & News

nCall v4 – performance, security and resilience.

Posted by Paul Read, on December 21, 2022. Tags: nCallv4, performance, security

Email and SMS delivery confirmation using Twilio SendGrid and the nCall API Server

Posted by Paul Read, on July 7, 2022. Tags: Answering service software, nCall, Software

Dashboard of Active Users

Posted by Paul Read, on June 9, 2022. Tags: active users, call status, Dashboard

Keeping your operators informed and focused – the nCall call handling software Homepage feature.

Posted by Paul Read, on October 15, 2020. Tags: Homepage, nCall TAS Software, Noticeboard, Operator jobs, Operator tasks, Operators, Stats, Telephone Answering Service software, To do

Whats in a name?

Posted by Paul Read, on May 27, 2020. Tags: inbound call centers, telephone answering business

Remote working in the worst case scenarios, are you ready?

Posted by Paul Read, on March 13, 2020. Tags: answering remotely, handling calls at home, remote agents, remote working

Audit History

How monitoring your History can improve your future

Posted by , on February 19, 2020. Tags: History, How to, Improve, nCall, New feature, Update

team efficiency

Tech efficiency is trained, not bought

Posted by , on October 31, 2019. Tags: efficiency, How to, Improve, tech

TawkTo

Integrating Tawk.To with nCall Online

Posted by , on September 12, 2019. Tags: How to, Improve, live chat, nCallOnline, TawkTo

Bandwidth

What is ‘bandwidth’ and does it affect my answering service?

Posted by , on July 26, 2019. Tags: Answering Service, Bandwidth, Call handling, Expert, How to, Improve, Internet, Top tip, VoIP

What is the nCall REST API Server module for?

Posted by , on July 5, 2019. Tags: Additional Module, Answering service software, API, Call Analytics, Customise, Database, Expert, KPI, nCall, Reports, Software, Statistics

SMS or RCS

What is the future of text messaging (SMS)?

Posted by , on June 27, 2019. Tags: News, Smartphone, SMS, Text Messaging

How to quickly add your company logo to messages from nCall

Posted by , on May 31, 2019. Tags: Customise, How to, Improve, nCall, Top tip

Are you building trust with your website?

Are you building trust in your answering service with your website?

Posted by , on May 9, 2019. Tags: Answering Service, How to, Improve, Top tip, Website

New answering service business owner in front of office

Monitoring the productivity of your answering service

Posted by , on April 26, 2019. Tags: Answering Service, Call Analytics, Call management, Improve, Management, nCall, Reports, Statistics

Leo and his bike

Interview with Leo Fazzi

Posted by , on April 8, 2019. Tags: Interview, nSolve, Team

Sending messages to a customer’s Slack workspace via nCall

Posted by , on February 21, 2019. Tags: How to, Integration, nCall, New feature, Slack, Top tip

Paul Woodthorpe kart presentation

Developer interview: Paul Read

Posted by , on February 14, 2019. Tags: Interview, nSolve, Team

Google Drive

Using a free Google Drive account to back up nCall to the cloud

Posted by , on January 21, 2019. Tags: Answering Service, Back-up, Database, Expert, How to, nCall, Top tip

nCall update

nCall v.3.6 release notes

Posted by , on January 8, 2019. Tags: nCall, New feature, News, Software, Update

Man with mobile phone

Sending confirmation messages to callers

Posted by , on December 5, 2018. Tags: Call handling, Call management, Customise, How to, nCall, New feature, Top tip

Call handling buttons

Customising nCall

Posted by , on November 22, 2018. Tags: Customise, How to, nCall, Notes, Search, Software, Top tip

2019 nCall Pricing Notification

2019 Pricing Notification

Posted by , on November 14, 2018. Tags: nCall, notification

nCall Expert

Designating an nCall Expert

Posted by , on October 29, 2018. Tags: Answering Service, Expert, Improve, nCall, Start an answering service, Top tip

VoIP Softphone

VoIP phone systems allow for the use of a softphone, but why and when should you use one?

Posted by , on October 8, 2018. Tags: Additional Module, Call handling, Equipment, Hardware, Softphone, Top tip, VoIP

Using nCall’s ‘Reports’ feature

Posted by , on October 3, 2018. Tags: How to, Improve, KPI, nCall, New feature, Top tip

nCall Summer Survey Results

Customer Summer Survey results

Posted by , on September 11, 2018. Tags: Answering service software, nCall, Results, Survey

Choosing a VoIP provider

How to choose a VoIP provider

Posted by , on September 4, 2018. Tags: How to, Phone system, VoIP

Keep your PC running smoothly

How to keep your PC running smoothly

Posted by , on August 14, 2018. Tags: Equipment, Hardware, How to, PC, Software

CRM tool

TOP TIP: Use nCall as your CRM tool

Posted by , on July 31, 2018. Tags: Answering service software, Improve, nCall, New feature, Top tip

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