Blog

Looking to boot out Amtelco?

Posted by Paul Read, on April 25, 2025.

Tailored Call Management: How nCall Enhances Your Answering Service’s Efficiency

Posted by Paul Read, on April 4, 2025. Tags: Answering Service, nCall, Software

Unlocking nCall’s Customisation Power: Custom Forms, VIP Lists, and Smart Notes

Posted by Paul Read, on April 3, 2025. Tags: nCall, Software

nCall Reminders

nCall reminders are a built-in feature that helps ensure no important follow-up or task is forgotten. They allow operators to set timed alerts for specific actions, such as calling a client back, following up on a message, or checking in with a customer at a scheduled time.

Posted by Paul Read, on January 31, 2025.

Tasks in nCall

Tasks are jobs your staff are allocated to do on behalf of client. These tasks can be billed to your client!

Posted by Paul Read, on January 28, 2025. Tags: Operator tasks, Tasks

nCallOnline v4 released

Posted by Paul Read, on July 10, 2024. Tags: Answering service software, client portal

nCall V5 released

Posted by Paul Read, on July 10, 2024. Tags: Answering service software, nCall, Software, V5

nCall V5 in beta release!

Posted by Paul Read, on June 14, 2024. Tags: Answering service software, nCall V5

New releases of additional modules

Posted by Paul Read, on June 5, 2024. Tags: New feature, release

nCall v4.4 released

Posted by Paul Read, on March 13, 2024.

Maximizing Efficiency with End-of-Day Summaries in nCall

Posted by Paul Read, on March 1, 2024. Tags: Answering service software, nCall

Updating of Google Sheets spreadsheets directly from nCall – via ‘Web MAs’

Posted by Paul Read, on January 29, 2024. Tags: Message Actions, nCall

Call handling in nCall

Posted by Paul Read, on January 11, 2024. Tags: callhandling, How to, nCall

You want to go ahead with nCall but are concerned about the setup, training, and transfer of your data to nCall

Posted by Paul Read, on November 16, 2023.

What is a nCall Web Message Action and how do you set one up?

Posted by Paul Read, on November 14, 2023. Tags: Answering service software

Why is nCall suitable for small and medium size answering services?

Posted by Paul Read, on November 13, 2023. Tags: Answering Service, Answering service software, nCall

nCall v4.3 Released

Posted by Paul Read, on October 3, 2023.

nCall v4.2 released

Posted by Paul Read, on May 17, 2023.

Branded PDF call logs in nCall v4.1

Posted by Paul Read, on April 28, 2023. Tags: billing, brandable, nCall

nCall v4 – performance, security and resilience.

Posted by Paul Read, on December 21, 2022. Tags: nCallv4, performance, security

Email and SMS delivery confirmation using Twilio SendGrid and the nCall API Server

Posted by Paul Read, on July 7, 2022. Tags: Answering service software, nCall, Software

Dashboard of Active Users

Posted by Paul Read, on June 9, 2022. Tags: active users, call status, Dashboard

Keeping your operators informed and focused – the nCall call handling software Homepage feature.

The nCall Homepage feature lets your operators have a quick overview of company information, their tasks, their performance etc

Posted by Paul Read, on October 15, 2020. Tags: Homepage, nCall TAS Software, Noticeboard, Operator jobs, Operator tasks, Operators, Stats, Telephone Answering Service software, To do

Whats in a name?

What is the name of the service you offer?

Posted by Paul Read, on May 27, 2020. Tags: inbound call centers, telephone answering business

Remote working in the worst case scenarios, are you ready?

Posted by Paul Read, on March 13, 2020. Tags: answering remotely, handling calls at home, remote agents, remote working

How monitoring your History can improve your future

Posted by , on February 19, 2020. Tags: History, How to, Improve, nCall, New feature, Update

Tech efficiency is trained, not bought

Posted by , on October 31, 2019. Tags: efficiency, How to, Improve, tech

Integrating Tawk.To with nCall Online

nCall Online has been further developed to easily integrate with live-chat application Tawk.To.

Posted by , on September 12, 2019. Tags: How to, Improve, live chat, nCallOnline, TawkTo

What is ‘bandwidth’ and does it affect my answering service?

Posted by , on July 26, 2019. Tags: Answering Service, Bandwidth, Call handling, Expert, How to, Improve, Internet, Top tip, VoIP

What is the nCall REST API Server module for?

Posted by , on July 5, 2019. Tags: Additional Module, Answering service software, API, Call Analytics, Customise, Database, Expert, KPI, nCall, Reports, Software, Statistics