“The nSolve team are super awesome! They have the best pricing for answering service software that I have seen to date. The nCall software is simple to learn and allows for quick agent training, not to mention the rich features offered like the Buzz softphone, built-in reminders, and easy dispatching capabilities. It truly makes it simple for agents to navigate, and almost completely eliminates room for error.
They also provide excellent service. The tech support team works with us whenever we have an issue, quickly and effectively. I find true value in them as a business, and as our answering service software provider. Thank you for your incredible product and level of service!”
“nCall has transformed our call answering capabilities. All of the information required to answer a call is right at our fingertips the moment the phone rings. This has allowed us to fully integrate with over 100 clients and give the best possible service to our customers.
We use the software not only for our call answering, but also as a CRM system, that can be easily updated, amended or added to.
nCall meets all of our call-handling requirements, and has more capabilities that we still have yet to explore! I would definitely recommend nCall to anyone considering using it.”
“From instant call ‘popping’, call greetings, and call handling options, to client protocol, message-taking and call analytics reports – nCall is there for us with it all. That’s why we’ve trusted nSolve and their call-handling software for over a decade. Oh, and the customer service is awesome, too!”
“The nSolve team is attentive, professional and exceptional in their knowledge of what our business is trying to achieve. Any programming issue or fine-tuning we have asked for has been met with a positive “can do” attitude, solved quickly without fuss.
At one point, the team called me with a solution, before I had even spotted the potential problem! Even with the time zone differences everything has been trouble-free. I cannot recommend the software & service highly enough.”
“We carried out extensive research into competitor solutions but were disappointed that we could not find anything that met our requirements. In fact, were in the process of writing a specification to develop our own solution when we identified nCall.
The online demonstration quickly convinced us that the richness of features and functionality within the product was exactly what we required. nCall is tailor-able to meet the individual requirements we had, but also has a well thought-out standard configuration. Operators find the system easy and simple to use but powerful enough to ensure many tasks are taken care of.
The support offered is as responsive as any we have experienced and there are regular updates to provide enhanced features and accommodate changes in any third party applications you might be linking to.”
“What a difference nCall has made to the operators in the call centre – they can now truly focus on the caller. The speed of message handling and delivery is up 300%, and the error count is almost nil.
After many successful years in the answer service business I wanted to find a complete system to meet my requirements and ensure I did not have to over-train my staff. nCall is extremely user-friendly, very efficient and has taken our staff training from six weeks to two. The savings made here alone will make a marked difference to our bottom line.
Anytime I have a question or problem, their prompt attention to fixing or providing a solution gives me the confidence to recommend nCall to any prospect thinking to upgrade or start their answering service. I truly feel that nSolve is a part of my A & A team.”
“As we are a small answering service, we had never used ‘answering service software’ before. Instead we were trying to run our business using 3 or 4 different programs (Outlook, Word, Chrome etc.); it was cumbersome and required our receptionists to memorize a lot of information about our clients, and training new receptionists was an ordeal taking several months.
After watching the demonstration video, I was sure nCall would solve most of our problems. After a handful of discussions with David and the team we committed to nCall, and it has bettered my business in many ways since – from agent training to call reporting. I am a big fan of this company and its product!
nSolve have created a wonderful product that has improved our business tremendously. From Operator training time, to ease of use, and world class technical/service support, we are over-the-top happy with nCall! Many, many, many thanks to Leo for his consistent support both during and after hours. We couldn’t be more pleased!”
When your own business is represented by the quality of the message taken and the format which it is delivered, nCall’s criteria matched the brief perfectly. The opportunity to create the most complex message forms means that Hero PA is so much more than a “take a message” service thanks to nCall as this allows us to do bespoke call handling.
We have also found working with nSolve to add small features that make a big difference a breeze. This ensures that the software is constantly reviewed and its call handling ability is fit for our client’s standards.
Thank you nSolve!”
“Unlike a lot of SaaS companies, nSolve provides exceptional service and support. If you find a bug or need an enhancement in the software, it doesn’t go on a list to-do list for months or years later. The turn-around time can be as soon as a few hours to a couple of days, which is impressive.
nCall is simple to use and is very self-explanatory for the operators. Training on nCall should only take a new operator a couple of hours to learn all the ins-and-outs. For an admin, it takes a little longer, but that’s because there are many ways to customize it to fit your company. Below are two of our favourite features:
API – Makes the possibilities for nCall unlimited; one thing we do is integrate our website with nCall so that our clients can sign up and have their account activated and ready for use instantly.
- Web Messages – This allows us to seemingly transmit the call data directly to the client’s CRM or preferred software.”
Our customers cover the globe:
*Exact locations not used to preserve anonymity when requested by the client