The active user dashboard shows in real time the status of the active users and their call queues.
Arthur is on a call
Bob is on DND with no active calls
Charlotte is on a call with another call on hold
Dennis is ringing out-bound
Edward is back office staff with no active phone connection
Fred has a call on hold with another call ringing in
Georgie is on DND, whilst also on a call
This dashboard is updated within a second or two of the call status changing. Giving you, the TAS manager, a clear indication of who is doing what at any moment. It is a flexible web page that could be displayed on a large ‘wallboard’ monitor, your desktop or on your mobile.
This feature is included in the core nCall system solution via the nCall Hub.