Blog & News

nCall v4.4 released

Posted by Paul Read, on March 13, 2024.

Maximizing Efficiency with End-of-Day Summaries in nCall

Posted by Paul Read, on March 1, 2024. Tags: Answering service software, nCall

Updating of Google Sheets spreadsheets directly from nCall – via ‘Web MAs’

Posted by Paul Read, on January 29, 2024. Tags: Message Actions, nCall

Call handling in nCall

Posted by Paul Read, on January 11, 2024. Tags: callhandling, How to, nCall

You want to go ahead with nCall but are concerned about the setup, training, and transfer of your data to nCall

Posted by Paul Read, on November 16, 2023.

This configuration window is set up to define an action that will trigger when certain criteria in nCall are met, typically to send a message via a web service.

What is a nCall Web Message Action and how do you set one up?

Posted by Paul Read, on November 14, 2023. Tags: Answering service software

Why is nCall suitable for small and medium size answering services?

Posted by Paul Read, on November 13, 2023. Tags: Answering Service, Answering service software, nCall

nCall v4.3 Released

Posted by Paul Read, on October 3, 2023.

image of nCall showing version 4.2

nCall v4.2 released

Posted by Paul Read, on May 17, 2023.

PDF call log report

Branded PDF call logs in nCall v4.1

Posted by Paul Read, on April 28, 2023. Tags: billing, brandable, nCall

nCall v4 – performance, security and resilience.

Posted by Paul Read, on December 21, 2022. Tags: nCallv4, performance, security

Andrew Perillo, MyRuby

Posted by Paul Read, on November 2, 2022.

Justine Amundson, Amundson & Amundson

Posted by Paul Read, on November 2, 2022.

Fred Lowenstein, Front Office Staff

Posted by Paul Read, on November 2, 2022.

Email and SMS delivery confirmation using Twilio SendGrid and the nCall API Server

Posted by Paul Read, on July 7, 2022. Tags: Answering service software, nCall, Software

Dashboard of Active Users

Posted by Paul Read, on June 9, 2022. Tags: active users, call status, Dashboard

Keeping your operators informed and focused – the nCall call handling software Homepage feature.

Posted by Paul Read, on October 15, 2020. Tags: Homepage, nCall TAS Software, Noticeboard, Operator jobs, Operator tasks, Operators, Stats, Telephone Answering Service software, To do

Whats in a name?

Posted by Paul Read, on May 27, 2020. Tags: inbound call centers, telephone answering business

Remote working in the worst case scenarios, are you ready?

Posted by Paul Read, on March 13, 2020. Tags: answering remotely, handling calls at home, remote agents, remote working

Leiby Beilus, Ptex

Posted by Paul Read, on May 25, 2018.

Rowan Gosper, Virtual Office Immediate Reception

Posted by Paul Read, on May 25, 2018.

Claire McLean, Paperclip

Posted by Paul Read, on May 25, 2018.

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