nCall

nCall is the turnkey software solution for telephone answering services and virtual receptions.

We believe nCall is the most user-friendly and sophisticated dedicated telephone answering service software available. All the information you need to take a call ‘pops’ as soon as the phone rings! As a result, you are left with nothing to focus on but the call itself.

Furthermore, nCall has been continuously improved over the past 15 years, and is used by answering services all over the world.

Woman using nCall

 

Key features:

  • Easy to use operator interface or ‘dashboard’
  • New operators can be taking calls professionally in just 15 minutes
  • Advanced and highly customizable message-taking tools
  • Custom form designer for specific client needs
  • Automatic logging of calls for client billing reports
  • Support for any number of different billing schemes and charges
  • Treat each client differently with unique settings for each contact
  • Compatible with the majority of telephone systems and VoIP solutions
  • Fully scalable – add new operators with ease
  • Optional built-in softphone, Buzz
  • Dedicated customer support
  • A bunch of additional modules to support your business as it grows
  • Tried and tested – nCall has been widely used and enhanced for over 15 years

Because there is much more to nCall than we can list here, we highly recommend you get in touch for a full demonstration.

Request video demonstration

nCall Provides A Clean, Easy-to-use Interface

  • nCall Client View1
  • screen3
  • screen6
  • screen1
  • screen5
  • screen2
  • screen4
  • screen9
  • screen8
  • screen7

Technical details

nCall Database

At the core of nCall is a powerful database able to store millions of calls, and thousands of client records, providing Telephone Answering Services the confidence to grow without reaching any system limits.

nCall is client server based, so your data is stored locally. But operators can access the database with ease remotely, as well as from satellite offices through use of a VPN connection.

New releases

nCall has been iterated on for over 15 years, with customer feedback being our primary focus. We welcome suggestions and requests from any customer – big or small – and do our best to accommodate everyone without compromising the core product.

We’re also continuously looking ahead at advancements in telephony technology to make sure we’re providing the best possible product to answering services worldwide.

 

Compatibility

Whilst we don’t recommend any particular telephone systems or handsets to our customers, we’re happy to let you know what nCall is currently compatible with:

VoIP Telecom Providers:

  • 3CX
  • Mondotalk
  • Gradwell
  • 8×8

Using a VoIP solution will require the use of a Snom, or another nCall compatible handset and/or the nCall softphone, Buzz.

TAPI Telephone Systems:

  • 3Com
  • Asterisk
  • Altigen
  • Avaya IP Office
  • Mitel
  • Network Alchemy
  • Nortel
  • Panasonic KX-TDA
  • Siemens HiPath
  • ShoreTel
  • Snom IP handsets
  • Splicecom
  • Tadiran
  • Televantage
  • Toshiba
  • Zultys

Your telephone system not listed? We’re happy to test it!

SMS Providers:

  • 24x
  • 2SMS
  • ClickaTell
  • AMD Telecom
  • Dynmark
  • GFI Faxmaker Service
  • Plivo
  • PrompText
  • SMS Eagle
  • Text Magic
  • Twilio
  • Any email-to-SMS provider

HIPAA compliant messaging integration:

  • TigerText
  • Pingmd
  • MDChat

 

Back to key features

 

Additional Modules