nCall is the definitive answering service software solution.
nCall is the most advanced dedicated telephone answering service software solution available, and has been used by successful contact centres all over the world for the past 15 years. All the information your operators need to answer a call professionally is available immediately through clever client ‘popping’ and comprehensive client management tools.
nCall will improve user efficiency and increase business profitability, with operators able to answer more calls and take more messages in less time – with fewer mistakes too!
Combined with powerful messaging tools and deep billing scheme customisation, nCall offers the complete answering service software package.
- Easy to use operator interface or ‘dashboard’
- New operators can be taking calls professionally in just 15 minutes
- Advanced and highly customizable message-taking tools
- Custom form designer for specific clients’ needs
- Automatic logging of calls for client billing reports
- Any number of different billing schemes and charges
- Unique settings for each client & contact
- Compatible with the majority of telephone systems and VoIP solutions
- Fully scalable – from just 1 operator to over 100
- Built-in softphone (optional)
- Excellent customer support
- Additional modules to add to core functionality
- Tried and tested – nCall has been widely used and enhanced for over 15 years
nCall is a client-server application – the nCall server (and database) can be installed on-premise on a dedicated machine, or hosted in the cloud for a minimal hardware setup.
There is much more to nCall – we highly recommend you get in touch for a full demonstration, or read the full feature list. There is also a comprehensive screenshot slideshow below!