nCall Telephone Answering Software FAQs

Telephone answering service software integrates with your telephone system so that client information ‘pops’ on screen, based on the number the caller dialled. The call is then completely dealt with within the software program. Software such as nCall also consolidates many other services into a single application such as message taking, order taking, billing reports and CRM.

nCall is for new and existing telephone answering services, virtual receptions & PAs, inbound call-centres or any other business looking for advanced inbound call handling software.

Our dedicated support team will be happy to help you get up and running, handling the installation and setup remotely for a small fee. We have a variety of optional services (e.g. Data Import) that will help you transition to nCall. Get in touch for further information.

nCall is a mature feature-rich software package, developed over the past 15 years by experienced software engineers. nCall is a product you can trust.

SMV is our Support, Maintenance and New Versions package. It’s an optional subscription service to ensure you’re always running the latest version of nCall and have technical support from the nSolve team whenever you need it. You get the first 12 months of SMV for free with your first licence purchase and the SMV package is included if you rent nCall.

Lots more… get in touch to watch our extensive demonstration video to learn about the many features of nCall. Short on time, click here to see nCall’s list of features.

The short answer is: an operator, a phone, a telcoms solution that supports DID/DDI numbers, a computer, a means to send emails & text messages and ideally our nCall telephone answering service software! For a fully detailed answer please see How to start an answering service and request our free guide.

Of course! nCall currently supports Snom and Yealink VoIP handsets, or you can use it’s own built-in softphone, called Buzz.

Yes! By using a VPN, remote operators can connect to your nCall server from anywhere with a steady internet connection.

When nCall is installed and set up, your operators can be up and running in under 15 minutes!

nCall is perfect for a start-up answering service or virtual reception. We also have a handy guide for start-up answering services available free of charge.

Neither – nCall is installed on your Windows-based PC or laptop, meaning you’re not beholden to internet speeds or web-browser issues. Because nCall is installed locally it runs super quick, too!

No, the system requirements are actually very low. You can see the required specs here.

nCall is compatible with most telephone systems (traditional and hosted) but if in doubt, get in touch and let us know what systems you’re currently using, and we’ll let you know if it will work.

Our dedicated support team will be happy to help you get up and running, handling the installation and setup remotely for a small fee. We have a variety of optional services (e.g. Data Import) that will help you transition to nCall. Get in touch for further information.

nCall licences can be purchased or rented, with prices decreasing as you add more operators. We do our utmost to keep costs to a minimum but we welcome you to get in touch for further information.

nCall uses a very advanced message action tool that allows each individual contact associated with your clients a set of unique message actions in case the contact is busy or unavailable. nCall can send emails, SMS, and pager & fax messages to suit your clients’ needs.

You host all of your own data on your designated nCall server, and nCall will back up this data automatically as often as you like, at a time that you decide.