nCall Online allows your contacts to access their call history and messages via an easy to use web portal. Each contact will have their own login credentials and will be able to view their complete call history, or simply filter down to the latest calls.
When a user is logged in to nCall Online, they may also update their availability (e.g. I’m at a lunch meeting) based on various pre-set statuses. Temporary call actions within nCall can be set to immediately and automatically activate when a contact updates their status using nCall Online.
The web portal can be branded for your answering service and linked to from your website to provide a seamless user journey for your clients.
Full nCall Online feature list:
Simple and intuitive interface – so minimal support effort for you
Desktop, mobile and tablet friendly – use it anywhere
Contact and Client level access, client access allows management of contacts, viewing of accounts and optional reports – helping clients to serve themselves reducing demands on your backoffice/admin staff
New/unread messages are highlighted to quickly alert your contacts to their new calls – quickly see what’s new
Message display format fully customisable (for messages taken via custom forms) – optimize each message type to give a professional stylish look
Optional built-in online chat – allowing your customers to contact you directly (via Tawk.to)
Fully brandable for your business – to help cement your company in your customers’ minds
Branding via industry standard HTML and CSS techniques
Brandable colours, styles, fonts etc
Brandable front/login page main image
Brandable ‘welcome’ message (e.g. ‘Welcome to Best Jude’s Answering’)
Brandable top left image displayed on every page
Brandable message types – your company style can be applied to each message
Clients can check calls and messages securely online via HTTPS – helping to meet GDPR and HiPAA demands
Via email notification contacts can receive notification of new messages – your contacts are kept up to date
The email notification can contain a direct link to open the messages securely within your web portal – with no secure message content exposed over insecure email/sms
From within nCall, operators can check if a message has been read via nCall Online interface – allowing you to confirm safe delivery
Highly detailed search and filtering tools to find specific calls or messages – allowing your clients to serve themselves and so saving you admin time
Access & Security
Individual login credentials for each enabled contact – allowing you to easily manage who has access
Client login credentials allowed – allowing one person at a client to manage all contacts and see account and additional reports
HTTPS-capable with an SSL licence* – giving your contacts confidence important messages remain private
Auto-logout for idle users – for additional security
Easily assigned to a sub-domain of your website – for ease of access and further re-enforcement of your branding
Create a smart device shortcut directly to the web portal login page
Usernames/passwords can be auto-generated and managed from within nCall
Contacts can change their call handling preferences by updating their Status (e.g. ‘Out to lunch’, ‘In a meeting’, ‘On holiday’ etc.) – reducing admin time for you
Contacts can view and change their contact information – reducing your admin time
Changes made by contacts can trigger an optional nCall reminder pop-up – keeping you abreast of changes
Admin/General contact login can check their account status (billing info for the current time period)
Admin/General contact can run call volume reports for a user-specified time period
Additional client reports can be developed on request specific for that client or a group of clients
Admin/General contact login can manage all their team’s contacts, setting status’s updating details etc
Comprehensive support documentation with-in nCall Help system
nCall monitors nCall Online (red blobs in task bar reporting failures and dedicated tab in System Information dialog)
Many features of nCall Online can be enabled/disabled – allowing you to expose only features you want your clients/contacts to use
Simple licencing model (pricing NOT based on number of users)
*To ensure security of your system and your clients data, nCall Online supports HTTPS. For HTTPS, you’ll require a SSL certificate for the public IP of the server that nCall Online will be hosted on. (This SSL certificate and its private key needs to be in .pem format.)
Get in touch with the nSolve team for further information and pricing.
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