- 90% of respondents were Business Owners or Senior Managers with the majority (65%) having used nCall for over 5 years.
- Exactly half of respondents have used a form of TAS software previously, with the other 50% deploying nCall as their first software solution.
- 90% of users claimed nCall is very user-friendly, with 20% going further to say it is extremely user-friendly.
- 100% of customers believe nCall has delivered value for money, with 42% claiming it is incredibly good value.
- 95% of respondents would strongly recommend nCall, with a whopping 55% saying they would recommend without hesitation.
- 75% of nCall users would prefer we dedicated our development time to the UI/UX of nCall. 40% would welcome additional stats and user metrics.
- 60% of Owners and Senior Managers deploying nCall expect to hire additional receptionists or operators within the next 12 months. 30% were unsure.
- 95% of respondents would prefer the nCall Blog provided predominantly hints and tips for using the software.
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