nCall Online web portal

nCall Online web portal

nCall Online allows your contacts to access their call history and messages via an easy to use web portal. Each contact will have their own login credentials and will be able to view their complete call history, or simply filter down to the latest calls.

When a user is logged in to nCall Online, they may also update their availability (e.g. I’m at a lunch meeting) based on various pre-set statuses. Temporary call actions within nCall can be set to activate when a contact updates their status using nCall Online.

The web portal can be branded for your answering service and linked to from your website to provide a seamless user journey for your clients. You can customise:

  • The logo displayed on the login page
  • The ‘welcome’ message (e.g. ‘Welcome to Best Jude’s Answering’)
  • The top left image displayed on every page

Full nCall Online feature list:

Display

  • Simple and intuitive interface that can be easily branded for your business
  • Mobile and tablet friendly
  • New/unread messages are highlighted to quickly alert your contacts to their new calls
  • Message display format fully customisable (for messages taken via custom forms)

Messaging

  • Clients can check calls and messages securely online
  • Via email notification contacts can receive notification of new messages
  • The email notification can contain a secure direct link to open the messages within their web portal
  • From within nCall, operators can check if a message has been read via nCall Online interface
  • Highly detailed search and filtering tools to find specific calls or messages

Access & Security

  • Individual login credentials for each enabled contact
  • HTTPS-capable with an SSL licence*
  • Auto-logout for idle users for additional security
  • Easily assigned to a sub-domain of your website for ease of access and further re-enforcement of your branding
  • Create a smart device shortcut directly to the web portal login page
  • Usernames/passwords can be auto-generated and managed from within nCall

Contacts

  • Contacts can change their call handling preferences by updating their Status (e.g. ‘Out to lunch’, ‘In a meeting’, ‘On holiday’ etc.)
  • Contacts can view and change their contact information
  • Changes made by contacts can trigger an optional nCall reminder pop-up

Clients

  • Admin/General contact login can check their account status (billing info for the current time period)
  • Admin/General contact can run call volume reports for a user-specified time period
  • Additional client reports can be developed on request
  • Admin/General contact login can manage all their contacts and see reports

Licencing

  • Simple licencing model (pricing NOT based on number of users)

*To ensure security of your system and your clients data, nCall Online supports HTTPS. For HTTPS, you’ll require a SSL certificate for the public IP of the server that nCall Online will be hosted on. (This SSL certificate and its private key needs to be in .pem format.)


Get in touch
with the nSolve team for further information and pricing.