What is telephone answering service software?

Telephone Answering Service (TAS) software integrates with your phone system to help operators professionally handle incoming calls. With nCall, client information “pops” on screen when a call arrives, based on the number dialled. Operators can handle the entire call within the software — from greeting to message delivery.

nCall also includes tools for:

• Message taking
• Order processing
• Billing and reporting
• Client management (CRM)

Who is nCall for?

nCall is ideal for:

• Telephone answering services (new or established)
• Virtual receptionists and personal assistants
• Inbound call centres
• Any business needing advanced call-handling software

I’m ready to switch to nCall, but I’m worried about setup. Can you help?

Yes! Our support team can assist with installation and setup remotely for a small fee. We also offer optional services like data import to help make the transition as smooth as possible.

How long does it take to train operators on nCall?

Very little! Thanks to its intuitive design, most operators are fully up and running within 15 minutes.

Do I need a powerful computer to run nCall?

Not at all. nCall has low system requirements. It runs on most modern Windows PCs and laptops. You can find detailed specs here.

What are the IT requirements?

• Operators: Windows 8.1 or later
• Server: Windows Server 2012 or later
• Connection: Internet access (especially for VoIP users)
• Network: LAN for office staff with VPN or SSL options for remote staff

Can I use nCall with my existing phone system?

Yes. nCall works with most VoIP and TAPI-based systems. It’s compatible with traditional and hosted setups. Not sure about your system? Contact us, and we’ll confirm compatibility.

We use VoIP — is that okay?

Yes! nCall includes Buzz, our built-in softphone, so no physical phone is required as well as supporting Snom and Yealink VoIP handsets.

Can nCall be used by remote operators?

Yes. Operators can connect to the nCall server via a VPN or SSL connection from anywhere with a reliable internet connection, making remote work seamless.

Can nCall be hosted in the cloud?

Yes the nCall server can be optionally located on a virtual private server (VPS) which most cloud providers offer.

Is nCall web based?

No the nCall client application is installed directly on your Windows PC. This means:

• Faster performance
• No browser compatibility issues

What features does nCall offer beyond call handling?

nCall is a complete TAS solution. It includes:

• Advanced message taking
• Custom forms for each client
• Secure message delivery
• CRM and contact management
• Billing and charge tracking
• Reporting and analytics
• Built-in Buzz softphone

Does nCall support message taking?

Yes. nCall’s powerful Message Actions Tool lets you configure message routing per contact. Messages can be sent via:

• Email
• SMS
• Pager
• Fax
• Secure online portal (nCallOnline)

Can I customise forms for each client?

Absolutely. With nCall’s Custom Form Designer, you can create tailored forms per client, ensuring operators collect exactly the right information.

How does nCall help me handle multiple clients?

When a call comes in, nCall automatically displays the correct client profile and greeting. This ensures:

• Professional, consistent service
• Client-specific instructions
• Accurate message-taking

How does nCall keep operators focused and informed?

Each operator has a custom homepage showing:

• Task lists
• Client updates
• Personal performance stats

What happens if there’s an internet outage?

Because nCall runs locally, many features will continue working even during outages, depending on your telephony setup. VoIP users may experience service interruptions, but calls can often be redirected.

How are messages delivered to clients?

nCall supports multiple delivery methods:

• Email
• SMS
• Fax
• Pager
• Secure online access via nCallOnline

You can also integrate nCall with third-party tools using the nCall REST API.

Can clients access their messages online?

Yes! With the nCallOnline client portal, clients can log in securely to view messages, reports, and call logs at any time.

What kind of reports does nCall offer?

nCall includes over 30 built-in reports, including:

• Call volume and handling time
• Operator performance
• Client call statistics
• Billing summaries

Reports are exportable for custom analysis.

Does nCall support billing and charge schemes?

Yes. nCall tracks time and message data automatically and supports:

• Pay-per-call
• Pay-per-minute
• Monthly plans
• Custom charge schemes

Is my data safe with nCall?

Yes. You retain full control because your data is hosted on your server (whether a local LAN based server or your VPS). nCall supports:

• No one but you has access to your data – not even us unless you allow us access!
• Encryption at rest
• Automated backups (at your chosen schedule)
• Secure data transfer for message delivery
• Data anonymisation features

Used correctly, nCall helps you meet GDPR and HIPAA compliance requirements.

Can I back up the nCall database?

Yes. nCall can automatically back up your database as often as you like, at a schedule you set.

How much does nCall cost?

Licences can be purchased outright or rented monthly. Costs scale based on the number of operator licences you need. Get in touch for a personalised quote.

What is SMV (Support, Maintenance & New Versions)?

SMV is our optional support plan that includes:

• Technical support
• Software updates
• New feature access

First 12 months are included with a licence purchase. SMV is also included in rental plans.

Do you offer training resources for new staff?

Yes. We provide onboarding documentation and quick-start guides. Most users are confident with nCall after just a few minutes of training.

Is nCall suitable for startup answering services or virtual receptionists?

Absolutely. nCall is ideal for startups thanks to its:

• Quick setup
• Low hardware requirements
• Scalable structure
• Affordable pricing

We even offer a free startup guide to help you get going.

Can I see a demo before purchasing?

Yes! We offer live demonstrations so you can see how nCall works and ask questions specific to your business. Contact us to schedule your demo.

How scalable is nCall?

nCall is built to grow with your business. Whether you’re a solo operator or running a large team, you can easily add operator licences and modules as needed.

Can I integrate nCall with other software?

Yes. With the nCall REST API, you can connect to CRMs, scheduling platforms, and other systems to streamline your workflows.

Are there geographical limitations to using nCall?

No. nCall can be used globally. As long as your team has internet access (for remote work) and a compatible phone system, nCall can support your business anywhere.