Buzz is nCall’s built-in VoIP softphone. It eliminates the need for physical desk handsets for operators working from home, or on the move, and instead requires only a headset to plug directly into your PC or laptop. Your operators will have the same familiar call handling giving a seamless user experience when operating nCall with Buzz. It is compatible with most SIP providers in the world and any phone system with VoIP support.
As well as the full call handling features, Buzz has support for DND and two way call recording. Buzz call recordings are saved locally as wav files. Eventually we will centralize the call recordings and make them available via the nCallOnline portal.
Typically Buzz will used by remote operators, while the office based operators would still continue to use your main phone system solution, Buzz having no impact on it. However Buzz can also be used for all operators whether remote or office bound.
Should nCall fail for any reason, e.g. the remote operator losing connectivity to the server, we also supply a Buzz stand-alone exe allowing your operators to take calls without nCall running.
Buzz licences are available for purchase or rental.
Get in touch with the nSolve team for more information and/or pricing.