nSolve Telephone Answering Service Software logo software for Telephone Answering Services

nCall Overview Tour 1. Screenshot 2. Full telephone integration 3. User friendly interface 4. Call list 5. Automatic message delivery 6. Message delivery options 7. Message taking forms 8. Custom message forms 9. Custom form designer 10. Reminder system 11. Call statistics 12. Billing reports 13. Mobile app 14. API interface 15. Learn more Features & Benefits Technical Clients / Testimonials FAQ Case studies Free PDF download "Setting up a TAS" nCall Demonstration

David,

Hadnt heard from Justine since yesterday morning so I called in this afternoon.

All smiley faces and no problems to solve.......thats unheard of......

Thanks for your help with the project and for the amazing level of support. When I was putting the finishing touches to it yesterday, I e-mailed you twice and had replies back within 30 minutes. Thats service the way it should be !

At the same time I was dealing with the developer of the Call Accounting package that A & A use. He is in Auckland, same time zone, 150 km down the track. Im still waiting for them to get their package talking to the Avaya....they had a 3hr remote session then just gave up and went away. (Fixed it myself in the afternoon).

Im glad Justine didnt listen to the nay-sayers in this part of the world.....they were critical of her decision to go with nCall. All based on the inability of and reluctance of a UK developer/vendor to support his product in a timely manner. You sure have put that one to rest !!!!

nCall is without a doubt a very very good product. Its been a pleasure to work with. Its most things software should be but usually isnt. It installs and loads quickly, doesnt appear to have many vices and has obviously been well engineered. The user interface is superb, my client is well pleased !

From an installation point of view, it is rare that software installs easily, does what it should when it should and integrates with a telephony device in an almost seamless manner. 10 out of 10 David

All the best for your own (and nCalls) future.

Kind regards

Jon Bond, PABX Engineer, Gen-i Communications, New Zealand

We are an alarm company with our own Central Station. As a sideline, to help keep our operators financially productive, we also provide an answering service to some of our customers.

We were remodelling and replacing equipment and needed a new answering service/phone system to replace our antiquated equipment. To replace it with something similar to our existing system would have been cost prohibitive and the old system was a poor match to our requirements. We were just considering dropping our answering service software as we couldnt find a suitable new system when we found nCall!

With nSolves help, we were able to install nCall on our new phone systems server. Its installation was very easy and fast. Minutes, not hours! The time it took to learn how to use it was extremely fast, and it is so easy. Much easier than what we were used to.

nCall is built for Windows, not a Linux/Unix system so moving around inside nCall is easy. We love the fact that we can create custom message forms for each customer. Each customer can also have their own billing scheme. Doing our invoices is now a breeze, not a chore. It used to take well over an hour to do our monthly billing. Now theyre done in minutes.

Although were based in the US, support is always available, despite the time difference. nSolve are always quick to respond to emails.

If we had not found nCall, we would have most likely dropped our answering service business. Thank you so much for your fine software!

Dave Steward, Comtronics, Jackson, US

Thanks to the technical support offered by nSolve, we were able to get nCall up and running the same day. nSolve walked us through set up of all the main features of nCall, including setting up and maintaining the database, the online message retrieval site, the message center and the call processor. They made it virtually effortless for us to be up and running in one afternoon!

The main reason we chose nCall was its ease of use and user friendly interface. nSolve have put a lot of thought into the steps that are needed to process the calls in a very efficient manner.

One of the features that we like the most is the ability to make and customize our own message forms. This has really proven to be a huge asset for our success with our customers. They really appreciate the fact that we can custom tailor these forms to meet the needs of their business.

By having a system that we can shape to match the diversity of our client base makes it a top notch program in our opinion, for this industry.

The level of technical support and customer service that we have received from nSolve has been fantastic! They go out of their way to make sure that you have the skills to master nCall and use it to its full potential.

We would ABSOLUTELY recommend nCall to anyone who is looking at starting up, upgrading, or looking for answering service software that easily integrates with your telephone system!

Tonya Sanborn, Advanced Messaging & Dispatch, Longview, WA, United States

I run a Virtual PA Service in the UK, and I have found that using the nCall software has completely changed the services we can now offer. The system has been robust, with no technical glitches in operation.

We have been using the software for at least 2 years now, it was easy to set up, has superb technical support and I would not hesitate in recommending it to other business owners.

I find the instant pop up when the phone rings invaluable, giving a slick professional service for my customers in answering their calls. I also find the instant messaging facility useful in that some information is pre-populated, making the taking of messages easy, the direct contact with the caller is more efficient and effective, but also more personal. My customers can divert their calls to me with the confidence that their calls are answered in a professional manner, with information that they provide us with given out in a timely manner. Changes can be made quickly and uniformly, so that instructions are passed through to all the operators instantly. This means that we can cope with emergency situations for our customers.

Until I used the nCall software I was unable to offer the services that I now do with total confidence. I am delighted to have a business relationship with nSolve and will continue to use the software for the foreseeable future.

Teresa Plummer - EA Assist Ltd, UK

Attention David Perkins

I would like to thank you for your fantastic programme nCall!

After much deliberation I made the decision to change my software to nCall. I did not make this choice lightly, after 8 successful years in the Answer Service business I wanted a complete system to meet my requirements to ensure I did not have to over train my staff. My current software was becoming inefficient due to our growth both nationally and internationally. Our operators were required to rely on their memory increasingly and to complete so many parts of the Answer Service manually including delivery of each message which left us open to error.

With my decision confirmed you assisted to ensure transfer of data, wrote an importer and truly supported my business in the change over to nCall. I know I could not have received this support from a shrink wrapped solution.

The big day arrived and the switch was made, new PABX and new Software, no pressure on the staff. The changeover occurred without a hitch. Although nCall had many of the features I was looking for you added some items that were pertinent to my style of personalised Answer Service, special forms, editing and multiple delivery of messages.

Temporary changes to client contacts and the many fantastic features in nCall are a true benefit to our business. I really appreciate that any time I have a question or problem your prompt attention to fixing or providing a solution gives me confidence to recommend your nCall solution to any prospect thinking to upgrade or begin their Answer Service.

I believe some of my team have already passed on their thanks to you and I reiterate this. What a difference to their role in the Call Centre, they can now truly focus on the caller, the speed of message handling and delivery is up 300%, error count is almost nil. Our productivity has increased amazingly and I look forward to completing statistics to put a figure on this.

nCall is extremely user friendly, very efficient and has taken our staff training from six weeks to two. The savings in this alone will make a marked difference to the company bottom line.

David, I truly feel you are part of the A & A team and look forward to our continued growth relationship. I grimace when I think how long my decision took and how much more efficient I could have been months ago, but, better late than never. Please encourage any prospect considering nCall to make contact with me, I will be more than happy to elaborate the benefits to them.

Kind regards

Justine Amundson

Director, Amundson & Amundson Limited

We started using nCall, during the Autumn of 2006, to automate the 24-hour call handling services we provide to various emergency medical facilities across the UK. nCall is networked across our three sites in England and Wales enabling any of our call handlers instant access to critical call details and the ability to seamlessly distribute these onto medical staff via pager or email. Our confidence in nCall has grown a great deal over the past year and much of this is down to the superb, never ending support we have received from nSolve. Our ideas and suggestions to further develop and enhance nCall are always well received and many of these have already been incorporated into the program as standard. We would definitely recommend this simple yet feature rich call handling application.

Adrian J Turner, Acentrica Limited, UK

Your Virtual Office is pleased to provide written verification of the excellent service we have received from nSolve for their nCall software. Before we discovered nCall, we had searched for several months, travelling and meeting prospective suppliers and we had not been able to find a call centre software program flexible enough to meet the needs of our business.

By sending our search offshore we found nSolve and their nCall software. Implementation was easy & painless.This was done remotely but the instructions David sent were clear & easy to follow.This program has transformed the level of service we are able to offer our clients. It enables business growth without the need to be an "Einstein" to work it. The system is simple to use but very powerful in its reliability and deliverability of specific requirements. Specific client requirements can be programmed into the system not only on an organisational basis but an individual staff member basis. Some like sms some only require email, others call connection only, and so it goes on. The complexities required by a personalised call centre are huge so an efficient program supported by top rate technical support is exceptional.Over the past 12 months we have been using the nCall program we have found the nSolve team is attentive, professional and exceptional in their knowledge of what our business is trying to achieve. Any programming issue or fine tuning we have asked has been met with a positive " can do " attitude, solved quickly without fuss. At one point, the nCall team called me with a solution, before I had even spotted the potential problem! Even with the time zone differences everything has been trouble free.I cannot recommend the software & service high enough, our experience with nSolve and nCall have been exceptional and we congratulate them on their successes.We are happy to verify this reference should you wish to contact us.Rowan Gosper, Owner, Your Virtual Office, Australia

I would just like to say that I have found nCall to be brilliant. I searched for some time for software to do what I required and could not find anything that ticked all the right boxes. I was about to buy something that would have required a lot of modification when I found nCall. Thank Goodness!!

My operators have found nCall easy to use and the support has been excellent. David and his team are always ready to listen when I have queries and is quick to respond to any bugs or new requests.I have to say that this software has helped my business to run more efficiently. Thank you.Nicola, Smooth Office, UK

We set up the business, a few months ago with the intention of writing our own bespoke software once we had got established, as nothing we had looked at in the market place such as Act or Goldmine was anything like what we needed. Indeed we had engaged the help of business Link and were looking for a software company at the time of Davids Cold Call phone call to us.

We knew his company was a little different from most, because its highly unusual to get a cold call at 6.30 on a Thursday evening from someone whose opening and rather hesitant pitch to me was that he had done the software for Schumachers racing car!

His lack of sales skills, actually worked in his favour, because we knew straight away that we were talking to someone who was a “hands on type of person” guy.

I immediately started to ask him if his product had all of the items on our very extensive list of requirements. He said that it had, indeed he mailed to demo suite to us while we were on the phone and two hours later we were still talking! It had everything and more. I understand, his dinner ended up in the dog that night however he got a sale. We decided there and then to buy the product.

I warmed to David, immediately, although I had some concerns about buying from someone I did not know and arranged for our IT person to visit David and get to know the product.

It was an unnecessary expense and delay, we now know that. We have bought it and installed it all remotely, and anybody with good basic IT skills can install, run and maintain it.

We have bought several more licences since then, and its now a core part of our business.Alan Kaye, Yours Virtually, UK

We carried out extensive research into competitor solutions but weredisappointed that we could not find anything that met our requirements. We were in the process of writing a specification to develop our own software when we identified nCall.

The online demonstration quickly convinced us that the richness of features and functionality within the product was exactly what we required. The product is tailorable to meet the individual requirements we had, but also has a well thought out standard configuration.

Operators find the system easy and simple to use but powerful enough to ensure many tasks are taken care of in the background the temporary call actions feature being a typical example.

The support offered is as responsive as any we have experienced and there are regular updates to provide enhanced features and accommodate changes in any third party applications you might be linking to - for example phone systems or text gateways.

Andrew Perillo, MD, MyRuby, UK

The customer service is fantastic! There have been quite a number of times that David would be on the phone with me teaching me how to use nCall to better service my company. He has even customized specific functions to accommodate my growing business. I am very thankful for the care that the programmers have put into such a fine product.

Sam Hershkowitz
New York. USA

Weve been entering our data and playing around with it. This program is so user friendly compared to other call center software that I have evaluated.

Customer service is spectacular, technical support is very responsive and I may even communicate to them via IM. Not just leaving emails that never get answered promptly Look forward to a long lasting relationship with your company.Scott Meyers, CrossCountry Fulfillment, USA

After 13 years in the Answering Service business we switched to the nCall software and love it. I had looked for years for software that would not break the bank and that was user and customer friendly. FINALLY nCall was introduced to me, I loved it! From the tech support to setting up the system it was so easy. It took us less than a week to have everyone trained on it and up and running. The best part is we were using one of the biggest answering service software makers out there and they wanted over $50,000 USD more for the same type of system and you dont get the type of support, updates, that you get with ncall. I never once got a phone call, email from our old answering service software, with nCall David was always there!

Keith Mills, Temecula Answering Service, Temecula, CA. USA

I am happy to say that the nCall software that you have installed is excellent and has revolutionised our working practices. To be able to speak with someone who can take an idea and translate it into a working reality is like a breath of fresh air.

The added bonus of working along side nSolve is that we have the ability to evolve the software as our business grows, ensuring we are always able to provide our clients with the professional service they expect from us.

Thank you - your hard work and perseverance has been much appreciated by HJC services Ltd

Helen Shayler, HJC Services Ltd, UK

I found the system very easy to learn and I was impressed at how, when a call came in, all the information needed to handle the call appeared on the screen. Everything from the names and contact numbers of the principals of the company and their availability, which calls need to be treated as priority through to the ease with which an operator can either record a messages or patch the calls through to a remote officer or mobile was very impressive.

This is a must for any company operating a remote answering service as it allows them to give a prompt professional response to calls on behalf of their clients. I have no hesitation in recommending this system to any company that need a facility such as nCall.Rosemary A Drinkwater, Ashfield Virtual Office Services, UK