“nCall has transformed our call answering capabilities. All of the information required to answer a call is right at our fingertips the moment the phone rings. This has allowed us to fully integrate with over 100 clients and give the best possible service to our customers.
We use the software not only for our call answering, but also as a CRM system, that can be easily updated, amended or added to.
nCall meets all of our call-handling requirements, and has more capabilities that we still have yet to explore! I would definitely recommend nCall to anyone considering using it.”
“From instant call ‘popping’, call greetings, and call handling options, to client protocol, message-taking and call analytics reports – nCall is there for us with it all. That’s why we’ve trusted nSolve and their call-handling software for over a decade. Oh, and the customer service is awesome, too!”
“The nSolve team is attentive, professional and exceptional in their knowledge of what our business is trying to achieve. Any programming issue or fine-tuning we have asked for has been met with a positive “can do” attitude, solved quickly without fuss.
At one point, the team called me with a solution, before I had even spotted the potential problem! Even with the time zone differences everything has been trouble-free. I cannot recommend the software & service highly enough.”
“We carried out extensive research into competitor solutions but were disappointed that we could not find anything that met our requirements. In fact, were in the process of writing a specification to develop our own solution when we identified nCall.
The online demonstration quickly convinced us that the richness of features and functionality within the product was exactly what we required. nCall is tailor-able to meet the individual requirements we had, but also has a well thought-out standard configuration. Operators find the system easy and simple to use but powerful enough to ensure many tasks are taken care of.
The support offered is as responsive as any we have experienced and there are regular updates to provide enhanced features and accommodate changes in any third party applications you might be linking to.”
“What a difference nCall has made to the operators in the call centre – they can now truly focus on the caller. The speed of message handling and delivery is up 300%, and the error count is almost nil.
After many successful years in the answer service business I wanted to find a complete system to meet my requirements and ensure I did not have to over-train my staff. nCall is extremely user-friendly, very efficient and has taken our staff training from six weeks to two. The savings made here alone will make a marked difference to our bottom line.
Anytime I have a question or problem, their prompt attention to fixing or providing a solution gives me the confidence to recommend nCall to any prospect thinking to upgrade or start their answering service. I truly feel that nSolve is a part of my A & A team.”
“As we are a small answering service, we had never used ‘answering service software’ before. Instead we were trying to run our business using 3 or 4 different programs (Outlook, Word, Chrome etc.); it was cumbersome and required our receptionists to memorize a lot of information about our clients, and training new receptionists was an ordeal taking several months.
After watching the demonstration video, I was sure nCall would solve most of our problems. After a handful of discussions with David and the team we committed to nCall, and it has bettered my business in many ways since – from agent training to call reporting. I am a big fan of this company and its product!
nSolve have created a wonderful product that has improved our business tremendously. From Operator training time, to ease of use, and world class technical/service support, we are over-the-top happy with nCall! Many, many, many thanks to Leo for his consistent support both during and after hours. We couldn’t be more pleased!”
““When researching the market for a quality, all-encompassing software solution for Hero PA, the requirements were extensive.
When your own business is represented by the quality of the message taken and the format which it is delivered, nCall’s criteria matched the brief perfectly. The opportunity to create the most complex message forms means that Hero PA is so much more than a “take a message” service thanks to nCall as this allows us to do bespoke call handling.
We have also found working with nSolve to add small features that make a big difference a breeze. This ensures that the software is constantly reviewed and its call handling ability is fit for our client’s standards.
Thank you nSolve!”
“Our operators are able to wrap up calls far quicker, enabling us to take on more clients and offer other secretarial services. Client information is instantly available enabling us to answer calls on their behalf more efficiently whilst maintaining our high levels of customer service.”
“Like the client pop. See all the info. Copy number from Old Calls.”“Each client is there and easy to read. Never used a system like this.. I’m happy with this.”“We like it. Works how we want it.”“Easy to search. Easy to navigate.”“Load up info easy and the links to load up make things easy. Quick information thanks to the links.”“I like the history to see the past calls. Flows quite well. I like the stats.”“It’s straightforward. Visually you know what you’re looking at.”“I love the simplicity of it. Very clever yet very easy to understand. The option to see previous messages, copy, and paste on a new one without having to re-ask the same questions.”“Whilst on the call you can take a message and access details. Can use VIP and IGNORE as clients often ask for it.”“Easy layout – you see all you need straight away. I like the temp call actions to add holidays and so on. Like the offline mode.”“I like that everything is customizable. User friendly.”“Reminders from the calls. I make it easy for the operator to use.”“The postcode search is brilliant. History of the call so caller doesn’t have to repeat themselves. All details pop up when ringing.”“The fact that it pops up. Easy to use and like the portal.”“The Caller ID feature is great. Seeing the history when the same number calls is really helpful.”“Love the CTRL+ALT+F shortcut. The On Call contact shows who’s available, which is very useful.”“It’s a great bit of software and has been a massive part of our success”“Someone worked on a competitor system without nCall and found our client pop feature much better.”“I like the notice board feature and news updates. It keeps everyone informed.”“The forms are really helpful for our clients, and the search feature works well for finding specific client details.”“Easy access to everything on one big page. Quick to use and efficient.”“It only takes 10 minutes to train a new staff member.”
nCall Customers around the globe
Our customers cover the globe:
*Exact locations not used to preserve anonymity when requested by the client
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