nCall

nCall - answering service software

nCall is the definitive software solution for telephone answering services and virtual receptions.

We believe nCall is the most user-friendly and sophisticated dedicated telephone answering service software available. All the information you need to take a call ‘pops’ as soon as the phone rings! As a result, you are left with nothing to focus on but the call itself.

nCall will increase your business’ profitability by improving agent efficiency. Each user will be able to answer more calls in less time, and with fewer mistakes.

Furthermore, nCall has been continuously improved over the past 15 years, and is used by answering services all over the world.

 

Key features:

  • Easy to use operator interface or ‘dashboard’
  • New operators can be taking calls professionally in just 15 minutes
  • Advanced and highly customizable message-taking tools
  • Custom form designer for specific client needs
  • Automatic logging of calls for client billing reports
  • Support for any number of different billing schemes and charges
  • Treat each client differently with unique settings for each contact
  • Compatible with the majority of telephone systems and VoIP solutions
  • Fully scalable – add new operators with ease
  • Optional built-in softphone, Buzz
  • Dedicated customer support
  • A bunch of additional modules to support your business as it grows
  • Tried and tested – nCall has been widely used and enhanced for over 15 years

 

There is much more to nCall – read the full feature list, or we highly recommend you get in touch for a full demonstration. There is also a comprehensive screenshot slideshow below!

Our most recent 2018 customer survey has demonstrated nCall’s exceptional value for money – find out more here.

nCall Provides A Clean, Easy-to-use Interface

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  • Screenshot 8-min
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  • Screenshot 9-min
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  • Screenshot 4-min
  • Screenshot 2-min
  • Screenshot 3-min
  • Call pop

Technical details

nCall Database

At the core of nCall is a powerful database able to store millions of calls, and thousands of client records, providing Telephone Answering Services the confidence to grow without reaching any system limits.

nCall is client server based, so your data is stored locally. But operators can access the database with ease remotely, as well as from satellite offices through use of a VPN connection.

New releases

nCall has been iterated on for over 15 years, with customer feedback being our primary focus. We welcome suggestions and requests from any customer – big or small – and do our best to accommodate everyone without compromising the core product.

We’re also continuously looking ahead at advancements in telephony technology to make sure we’re providing the best possible product to answering services worldwide.

 

Compatibility

nCall communicates with your phone system via TAPI or, if deploying a hosted VoIP PBX, via your IP handsets.

Whilst we don’t recommend any particular telephone systems or handsets to our customers, we’re happy to let you know what nCall is currently compatible with. Please get in contact with the nSolve team if you’d like to speak to us about phone system integration.

 

VoIP handsets currently supported:

  • Snom
  • Yealink

SMS providers currently supported:

  • 24x
  • 2SMS
  • ClickaTell
  • AMD Telecom
  • Dynmark
  • GFI Faxmaker Service
  • Plivo
  • PrompText
  • SMS Eagle
  • Text Magic
  • Twilio
  • Most other email-to-SMS providers

HIPAA compliant messaging integration:

  • TigerText
  • Pingmd
  • MDChat

 

Back to key features

 

Additional Modules