nCall Telephone Answering Service Software for Virtual Reception & Live Answer

nCall is the definitive software solution for telephone answering services and virtual receptions.

We believe nCall is the most user-friendly and sophisticated dedicated telephone answering service software available. All the information you need to take a call ‘pops’ as soon as the phone rings! As a result, you are left with nothing to focus on but the call itself.

nCall will increase your business’ profitability by improving agent efficiency. Each user will be able to answer more calls in less time, and with fewer mistakes.

Furthermore, nCall has been continuously improved over the past 15 years, and is used by answering services all over the world.

Key features:

Easy to use operator interface or ‘dashboard’

New operators can be taking calls professionally in just 15 minutes

Advanced and highly customizable message-taking tools

Custom form designer for specific client needs

Automatic logging of calls for client billing reports

Support for any number of different billing schemes and charges

Treat each client differently with unique settings for each contact

Compatible with the majority of telephone systems and VoIP solutions

Fully scalable – add new operators with ease

Optional built-in softphone, Buzz

Dedicated customer support

A bunch of additional modules to support your business as it grows

Tried and tested – nCall has been widely used and enhanced for over 15 years

There is much more to nCall – read the full feature list, or we highly recommend you get in touch for a full demonstration. There is also a comprehensive screenshot slideshow below!

Our most recent 2018 customer survey has demonstrated nCall’s exceptional value for money – find out more here.

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nCall Provides A Clean, Easy-to-use Interface

nCall fully integrates with your telephone system or VOIP handset to automatically 'pop' new calls on your screen along with client records and important information. The nCall dashboard allows operators to remained focused and handle the call within nCall.
When a call is answered, all necessary client information is at your fingertips including their preferred greeting, a list of relevant contacts and quick links to forms and information that may be needed to handle the call.
Call handling options can be configured per contact to give your clients complete control and flexibility, rather than having to conform to a default global setting.
Take messages with ease in nCall with pop-up forms that can be customised per client. Delivery is automatically handled based on the clients message action preferences. A full history of sent messages is saved and recorded in nCall for quality control and reporting purposes.
Each contact can have an unlimited number of message delivery options. Each message action allows your client to specify how, when and what is sent. For example, your client may want each message sent via SMS as soon as they're taken, as well as a summary email with all the day's messages sent each afternoon at 5pm.
nCall includes a customisable speed dial to save operators valuable time when handling an urgent query.
Any number of different forms are easily created using nCall's powerful Form Designer. Make sure you're gathering the essential information required by each of your clients.
Numerous call analytics are recorded and presented on a dedicated statistics page within nCall.
You can create numerous billing schemes (pricing structures) that can be assigned to your clients. nCall can then create detailed billing reports that can be easily exported to a spreadsheet to be used with your chosen billing software package.
Incoming calls 'pop' on screen along with button prompts to answer, put on hold and end the call. Your client's desired greeting will also appear before you even answer the call.

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Technical details

nCall Database

At the core of nCall is a powerful database able to store millions of calls, and thousands of client records, providing Telephone Answering Services the confidence to grow without reaching any system limits.

nCall is client server based, so your data is stored locally. But operators can access the database with ease remotely, as well as from satellite offices through use of a VPN connection.

New releases

nCall has been iterated on for over 15 years, with customer feedback being our primary focus. We welcome suggestions and requests from any customer – big or small – and do our best to accommodate everyone without compromising the core product.

We’re also continuously looking ahead at advancements in telephony technology to make sure we’re providing the best possible product to answering services worldwide.

Compatibility

nCall communicates with your phone system via TAPI or, if deploying a hosted VoIP PBX, via your IP handsets.

Whilst we don’t recommend any particular telephone systems or handsets to our customers, we’re happy to let you know what nCall is currently compatible with. Please get in contact with the nSolve team if you’d like to speak to us about phone system integration.

VoIP handsets currently supported:

Snom
Yealink

SMS providers currently supported:

24x
2SMS
ClickaTell
AMD Telecom
Dynmark
GFI Faxmaker Service
Plivo
PrompText
SMS Eagle
Text Magic
Twilio
Most other email-to-SMS providers

HIPAA compliant messaging integration:

TigerText
Pingmd
MDChat

Back to key features

Additional Modules

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