nSolve Telephone Answering Service Software logo software for Telephone Answering Services

nCall Overview Tour 1. Screenshot 2. Full telephone integration 3. User friendly interface 4. Call list 5. Automatic message delivery 6. Message delivery options 7. Message taking forms 8. Custom message forms 9. Custom form designer 10. Reminder system 11. Call statistics 12. Billing reports 13. Mobile app 14. API interface 15. Learn more Features & Benefits Technical Clients / Testimonials FAQ Case studies Free PDF download "Setting up a TAS" nCall Demonstration

nCall Features and Benefits

Simple for your operators to use:

  • Configurable call actions let your clients specify how your operators should handle their calls i.e. patched through, relayed or a message taken.
  • New operators can be answering calls with only 15 minutes of training.
  • Temporary call actions allow your clients to tell you their future availability, e.g. in a meeting 2-4pm, so your operators perform the right action during that period.
  • Fully customizable forms can be created to record the information required by your clients.

Flexible system that will grow with your company:

  • Support for any number of client companies.
  • Support for any number of contacts within each client company.
  • Powerful database technology to support 50+ operators.

Integrates with your telephone system:

  • nCall automatically popsrelevant client details to operator when the phone rings.
  • The operator can answer, call out, perform patch calls all within nCall.
  • Integrates with many hosted VOIP telecoms providers including:
    • 3CX - requires snom handsets
    • Mondotalk - requires snom handsets
    • Gradwell - requires snom handsets
    • 8x8 - requires snom handsets
  • Integrates with most TAPI phone systems, including:
    • 3Com
    • Asterisk - requires snom handsets
    • AlcatelOmniPCX
    • Altigen
    • Avaya IP Office
    • Mitel - though some versions have TAPI issues
    • Network Alchemy
    • Nortel
    • Panasonic KX-TDA
    • Siemens HiPath
    • ShoreTel
    • snom IP handsets (e.g. 710, 720)
    • Splicecom
    • Tadiran
    • Televantage
    • Toshiba
    • Zultys
    • Other TAPI based phone system should work - we are happy to test

Quickly and easily generate the data for your invoices:

  • Support for any number of billing schemes.
  • Records call history for billing and data analysis, both for you and the client.
  • Flexible billing allowing you to charge for extra services.
  • More than 80 attributes of billing related information quickly available per client.

Save operator time with nCall’s powerful and automatic message handling:

  • nCall automatically sends messages.
  • Messages can be transferred via email, SMS, Pager and fax.
  • Messages can be transferred immediately or at specific times of the day.
  • Customers can retrieve their recent messages via an email interface.
  • Secure messaging for HIPAA via TigerText and pingmd.
  • Integrates with many SMS providers, including:
    • Any provider with an email-to-SMS option
    • Email to cell phone provider option
    • 24x
    • 2SMS
    • ClickaTell
    • AMD Telecom
    • Dynmark
    • GFI Faxmaker Service
    • Plivo
    • PrompText
    • SMS Eagle
    • Text Magic
    • Twilio

Numerous features dedicated to call answering services:

  • Integrated spell checker and thesaurus.
  • Customers can define in-bound VIP and ignore number lists.
  • Customers can retrieve their own messages via a brandable web interface.
  • And much much more.

The bottom line - handle many more Clients with the same number of Operators.