nCall Reports


To use these reports, download them from the link below and import them into your nCall as per these online instructions: nCall report scripts importing. If you have an idea for a useful report please suggest via Support.

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Report Folder Description Version Last Updated
Callers_Contacting_More_Than_One_ClientCallersReports any callers who have dialled in to more than one client.-2023-01-17
Average Calls Handled Per HourCallsLists the average calls per hour, sorted to show the busiest hour first. (The End date day is NOT included)-2023-01-17
Average Calls Handled Per Hour Mon-FriCallsLists the average calls per hour, weekdays only, sorted to show the busiest hour first. (The End date day is NOT included)-2023-01-17
Average Call Handling Time Within Each Hour Of Each Week-dayCallsLists the average time spent handling calls within each hour of each week day. (The Number is the number of weeks to look backwards from selcted date, 30 seconds warp up time per call with a message)v32023-01-17
Calls Handled Per 15 minCallsCount the chargable calls taken during each 15 minute period within the selected dates.-2023-01-17
Calls Handled Per Half HourCallsCount the chargable calls taken during each 30 minute period within the selected dates.-2023-01-17
Delivery Failures 10daysCallsReports reasons for any undelivered calls created in the last 24 hours (not including last 5 minutes)-2024-02-19
Delivery FailuresCallsReports reasons for any undelivered calls created in the last 24 hours (not including last 5 minutes)-2023-05-15
Search MessagesCallsFind data in messagesv12024-04-30
Search Messages in datesCallsFind data in messages during specific datesv12024-04-30
All Clients Calls Handled Per DayClientsFor all Clients, this report shows the number of chargable calls handled per dayv12023-01-17
Clients Calls Handled Per DayClientsReports on how many chargable calls for each client in the period. Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window.v22023-01-17
Clients Calls Handled Per Day per OperatorClientsReports on how many chargable calls for each client in the period by Operator. Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window.v32023-01-17
Clients Call Handling Time Per DayClientsReports on how many seconds were spent handling calls for each client in the period. Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window.-2023-01-17
Clients Call Handling Time Per MonthClientsReports on how many seconds were spent handling calls for each client in the period. Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window.-2023-01-17
Clients Chargeable Calls Per MonthClientsThis report lists all the chargeable calls per month per client (per year). Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window.-2023-01-17
Clients Chargeable Calls Per Month with schemeClientsThis report lists all the chargeable calls per month per client (per year). Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window.-2023-01-17
Clients Mobile NumberClientsRetrieves a list of client company names and aliases, ordered alphabetically by company name. Filters for only active clients.v22024-03-12
Non-phone call handling timeClientsLists the total handling time for non-phone calls for each client during the selected period.-2023-01-17
Clients Over Billing Call AllowanceClientsFor those clients billed with an included call allowance, this report shows any clients who are over their included call allowance.-2023-01-17
Clients Over Billing Minute AllowanceClientsFor those clients billed with an included minute allowance, this report shows any clients who are over their included minute allowance.v12023-01-17
Clients Without An End Of DayClientsList Clients that do not have an active end of day message action for their general contact-2023-01-17
Clients With An End Of DayClientsList Clients that do not have an active end of day message action for their general contact-2023-01-17
Client Average Call DurationClientsFor all clients, this report lists their average and total call handling duration in seconds.v12023-01-17
Client Calls Handled Per DayClientsFor the selected Client, this report shows the number of chargable calls handled per dayv22023-01-17
Clients Calls Handled Per HourClientsFor the selected Client, show the chargable calls taken during each hour within the selected dates.-2023-01-17
Client CallsClientsThis report lists all the chargeable calls per client..-2023-01-17
Client Chargeable Calls Per MonthClientsThis report lists all the chargeable calls per month per client (per year). Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window.-2023-01-17
Client Contact CallsClientsFor the selected Client, this report shows the number of chargeable calls for each contact of the client-2023-01-17
Pay Per Message Client Average Call DurationClientsFor all clients with a charge per call billing scheme, this report lists their average call handling duration in seconds.v32023-01-17
Pay Per Minute Client Average Call DurationClientsFor all clients with a billing scheme that has a charge per minute value, this report gives the average call handling duration (in seconds).v32023-01-17
Calls and Minutes Handled Per DayClient Viewable ReportsThis report shows your number of chargeable calls and minutes handled per dayv22023-01-17
Calls Handled Per DayClient Viewable ReportsThis report shows your number of chargeable calls handled per day-2023-01-17
Calls Handled Per HourClient Viewable ReportsThis report shows your chargeable calls taken during each hour within the selected dates.-2023-01-17
Calls Handled Per HourClient Viewable ReportsThis report shows your chargeable calls taken during each hour within the selected dates.-2023-01-17
Busiest Hour For ContactContactsFor the selected contact, find the hour where they have the most chargable calls.-2023-01-17
Contacts with no message actionsContactsLists all the contacts who have no active message actions-2023-01-17
Contact Calls Handled Per DayContactsFor each day in the period this report gives the sum of the chargable calls for a selected contact.-2023-01-17
DDI HuntGroup ClientNumbersLists all the DDIs (with their Hunt Group and Account Code) and the client there are allocated too if any (V3)-2023-01-17
Average Calls Handled Per Hour Per OperatorOperatorsReports the average number of calls answered in an hour during the selected period for all operators.-2023-01-17
Average Time To Answer Per OperatorOperatorsGives the average time, in seconds, an operator takes to respond to a ringing call.
Note: this report is only really applicable if your telephone system only allocates a call to an operator when there are no active calls.
-2023-01-17
Call Handling Time every 15 min Per OperatorOperatorsReports on how many seconds in each 15 min over a specified period the operator was handling calls. Note on-hold time is not considered.v32023-01-17
Call Handling Time Per Hour Per OperatorOperatorsReports on how many minutes in each hour over a specified period the operator was handling calls. Note on-hold time is not considered. If a call extends into the next hour the call's minutes are added to the existing hour. So a two hour call will show as 120 minutes in hour 1 and zero minutes in hour 2.v32023-01-17
Maximum Calls Handled Per Day Per OperatorOperatorsReports the maximum number of calls answered in a day during the selected period for all operators.-2023-01-17
Maximum Calls Handled Per Hour Per OperatorOperatorsReports the maximum number of calls answered in an hour during the selected period for all operators.-2023-01-17
Operators Call StatisticsOperatorsShows general call handling statistics for each operator over the selected period.v22023-01-17
Operators PerformanceOperatorsOperator performance with time spent with Message Openedv12023-01-17
Operators Time CardsOperatorsOperator time card for the selected day-2023-01-17
Operators Time Cardsv2AdminOperators Time Cards - Select Monday date to Next Monday-2023-01-17
Operator Logged TimesOperatorsList the logged on time per operator during the selected datesv22023-01-17
Operator SessionsOperatorsList the logged on time per operator during the selected dates-2023-01-17
Phone Minutes Per Hour Per OperatorOperatorsReports on how many minutes in each hour over a specified period the operator was handling calls. Note on-hold time is not considered. If a call extends into the next hour it's minutes are added to the existing hour. So a two hour call will show as 120 minutes in hour 1 and zero minutes in hour 2.-2023-01-17
Talk Time To Logged On TimeOperatorsGives the percentage time the operator spent talking against their logged on time.
Note on hold time is ignored.
-2023-01-17
Reminders ListRemindersLists all the reminders in the database. As this report lists all the reminders it can take some time for nCall to display the information-2023-01-17
Database Connections (all)SystemShowing all the connections to the database server-2023-01-17
Database Connections (nCall)SystemShowing all the nCall connections to the database server-2023-01-17
nCall Client Upgrade DatesSystemShowing when a new nCall client version was installed-2023-01-17
nCall VersionsSystemShows the most recent version of nCall used for each user-2023-01-17