| Callers_Contacting_More_Than_One_Client | Callers | Reports any callers who have dialled in to more than one client. | - | 2022-11-21 |
| Average Calls Handled Per Hour | Calls | Lists the average calls per hour, sorted to show the busiest hour first. (The End date day is NOT included) | - | 2020-03-09 |
| Average Calls Handled Per Hour Mon-Fri | Calls | Lists the average calls per hour, weekdays only, sorted to show the busiest hour first. (The End date day is NOT included) | - | 2020-11-09 |
| Average Call Handling Time Within Each Hour Of Each Week-day | Calls | Lists the average time spent handling calls within each hour of each week day. (The Number is the number of weeks to look backwards from selcted date, 30 seconds warp up time per call with a message) | v3 | 2020-07-30 |
| Calls Handled Per 15 min | Calls | Count the chargable calls taken during each 15 minute period within the selected dates. | - | 2021-01-13 |
| Calls Handled Per Half Hour | Calls | Count the chargable calls taken during each 30 minute period within the selected dates. | - | 2019-01-14 |
| Delivery Failures | Calls | Reports reasons for any undelivered calls created in the last 24 hours (not including last 5 minutes) | - | 2023-05-15 |
| All Clients Calls Handled Per Day | Clients | For all Clients, this report shows the number of chargable calls handled per day | v1 | 2021-01-26 |
| Clients Calls Handled Per Day | Clients | Reports on how many chargable calls for each client in the period. Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window. | v2 | 2020-10-02 |
| Clients Calls Handled Per Day per Operator | Clients | Reports on how many chargable calls for each client in the period by Operator. Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window. | v3 | 2021-07-13 |
| Clients Call Handling Time Per Day | Clients | Reports on how many seconds were spent handling calls for each client in the period. Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window. | - | 2019-04-04 |
| Clients Call Handling Time Per Month | Clients | Reports on how many seconds were spent handling calls for each client in the period. Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window. | - | 2019-04-04 |
| Clients Chargeable Calls Per Month | Clients | This report lists all the chargeable calls per month per client (per year). Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window. | - | 2019-04-04 |
| Clients Chargeable Calls Per Month with scheme | Clients | This report lists all the chargeable calls per month per client (per year). Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window. | - | 2022-10-03 |
| Non-phone call handling time | Clients | Lists the total handling time for non-phone calls for each client during the selected period. | - | 2019-05-02 |
| Clients Over Billing Call Allowance | Clients | For those clients billed with an included call allowance, this report shows any clients who are over their included call allowance. | - | 2019-01-14 |
| Clients Over Billing Minute Allowance | Clients | For those clients billed with an included minute allowance, this report shows any clients who are over their included minute allowance. | v1 | 2021-04-09 |
| Clients Without An End Of Day | Clients | List Clients that do not have an active end of day message action for their general contact | - | 2018-12-14 |
| Clients With An End Of Day | Clients | List Clients that do not have an active end of day message action for their general contact | - | 2019-01-04 |
| Client Average Call Duration | Clients | For all clients, this report lists their average and total call handling duration in seconds. | v1 | 2020-07-30 |
| Client Calls Handled Per Day | Clients | For the selected Client, this report shows the number of chargable calls handled per day | v2 | 2021-01-26 |
| Clients Calls Handled Per Hour | Clients | For the selected Client, show the chargable calls taken during each hour within the selected dates. | - | 2019-01-14 |
| Client Calls | Clients | This report lists all the chargeable calls per client.. | - | 2020-09-01 |
| Client Chargeable Calls Per Month | Clients | This report lists all the chargeable calls per month per client (per year). Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window. | - | 2020-04-22 |
| Client Contact Calls | Clients | For the selected Client, this report shows the number of chargeable calls for each contact of the client | - | 2019-03-26 |
| Pay Per Message Client Average Call Duration | Clients | For all clients with a charge per call billing scheme, this report lists their average call handling duration in seconds. | v3 | 2020-07-09 |
| Pay Per Minute Client Average Call Duration | Clients | For all clients with a billing scheme that has a charge per minute value, this report gives the average call handling duration (in seconds). | v3 | 2020-07-09 |
| Calls and Minutes Handled Per Day | Client Viewable Reports | This report shows your number of chargeable calls and minutes handled per day | v2 | 2020-11-13 |
| Calls Handled Per Day | Client Viewable Reports | This report shows your number of chargeable calls handled per day | - | 2019-05-10 |
| Calls Handled Per Hour | Client Viewable Reports | This report shows your chargeable calls taken during each hour within the selected dates. | - | 2019-05-10 |
| Calls Handled Per Hour | Client Viewable Reports | This report shows your chargeable calls taken during each hour within the selected dates. | - | 2019-08-29 |
| Busiest Hour For Contact | Contacts | For the selected contact, find the hour where they have the most chargable calls. | - | 2019-01-14 |
| Contacts with no message actions | Contacts | Lists all the contacts who have no active message actions | - | 2019-04-26 |
| Contact Calls Handled Per Day | Contacts | For each day in the period this report gives the sum of the chargable calls for a selected contact. | - | 2019-01-14 |
| DDI HuntGroup Client | Numbers | Lists all the DDIs (with their Hunt Group and Account Code) and the client there are allocated too if any (V3) | - | 2018-12-14 |
| Average Calls Handled Per Hour Per Operator | Operators | Reports the average number of calls answered in an hour during the selected period for all operators. | - | 2019-03-25 |
| Average Time To Answer Per Operator | Operators | Gives the average time, in seconds, an operator takes to respond to a ringing call.
Note: this report is only really applicable if your telephone system only allocates a call to an operator when there are no active calls. | - | 2019-01-14 |
| Call Handling Time every 15 min Per Operator | Operators | Reports on how many seconds in each 15 min over a specified period the operator was handling calls. Note on-hold time is not considered. | v3 | 2021-01-13 |
| Call Handling Time Per Hour Per Operator | Operators | Reports on how many minutes in each hour over a specified period the operator was handling calls. Note on-hold time is not considered. If a call extends into the next hour the call's minutes are added to the existing hour. So a two hour call will show as 120 minutes in hour 1 and zero minutes in hour 2. | v3 | 2021-01-21 |
| Maximum Calls Handled Per Day Per Operator | Operators | Reports the maximum number of calls answered in a day during the selected period for all operators. | - | 2019-01-14 |
| Maximum Calls Handled Per Hour Per Operator | Operators | Reports the maximum number of calls answered in an hour during the selected period for all operators. | - | 2019-03-25 |
| Operators Call Statistics | Operators | Shows general call handling statistics for each operator over the selected period. | v2 | 2023-01-17 |
| Operators Performance | Operators | Operator performance with time spent with Message Opened | v1 | 2023-01-17 |
| Operators Time Cards | Operators | Operator time card for the selected day | - | 2020-04-28 |
| Operators Time Cardsv2 | Admin | Operators Time Cards - Select Monday date to Next Monday | - | 2021-11-18 |
| Operator Logged Times | Operators | List the logged on time per operator during the selected dates | v2 | 2022-02-24 |
| Operator Sessions | Operators | List the logged on time per operator during the selected dates | - | 2020-04-28 |
| Phone Minutes Per Hour Per Operator | Operators | Reports on how many minutes in each hour over a specified period the operator was handling calls. Note on-hold time is not considered. If a call extends into the next hour it's minutes are added to the existing hour. So a two hour call will show as 120 minutes in hour 1 and zero minutes in hour 2. | - | 2020-04-22 |
| Talk Time To Logged On Time | Operators | Gives the percentage time the operator spent talking against their logged on time.
Note on hold time is ignored. | - | 2019-03-28 |
| Reminders List | Reminders | Lists all the reminders in the database. As this report lists all the reminders it can take some time for nCall to display the information | - | 2019-03-06 |
| Database Connections (all) | System | Showing all the connections to the database server | - | 2020-02-28 |
| Database Connections (nCall) | System | Showing all the nCall connections to the database server | - | 2020-02-28 |
| nCall Client Upgrade Dates | System | Showing when a new nCall client version was installed | - | 2020-03-06 |
| nCall Versions | System | Shows the most recent version of nCall used for each user | - | 2020-04-22 |
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