nCall Reports


To use these reports, download them from the link below and import them into your nCall as per these online instructions: nCall report scripts importing. If you have an idea for a useful report please suggest it on the nCall User Group Reports board.

Click to download all reports as a zip file
Report Folder Description Last Updated
Average Calls Handled Per HourCallsLists the average calls per hour, sorted to show the busiest hour first. (The 'End date' day is not included)2019-01-14
Calls Handled Per Half HourCallsCount the chargable calls taken during each 30 minute period within the selected dates.2019-01-14
Clients Call Handling Time Per DayClientsReports on how many seconds were spent handling calls for each client in the period. Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window.2019-04-04
Clients Call Handling Time Per MonthClientsReports on how many seconds were spent handling calls for each client in the period. Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window.2019-04-04
Clients Chargeable Calls Per MonthClientsThis report lists all the chargeable calls per month per client (per year). Please note this looks at ALL calls for ALL clients, so it may take some time to run if given a large time window.2019-04-04
Non-phone call handling timeClientsLists the total handling time for non-phone calls for each client during the selected period.2019-05-02
Clients Over Billing Call AllowanceClientsFor those clients billed with an included call allowance, this report shows any clients who are over their included call allowance.2019-01-14
Clients Without An End Of DayClientsList Clients that do not have an active end of day message action for their general contact2018-12-14
Clients With An End Of DayClientsList Clients that do not have an active end of day message action for their general contact2019-01-04
Clients Calls Handled Per DayClientsFor the selected Client, this report shows the number of chargable calls handled per day2019-01-14
Clients Calls Handled Per HourClientsFor the selected Client, show the chargable calls taken during each hour within the selected dates.2019-01-14
Client Contact CallsClientsFor the selected Client, this report shows the number of chargeable calls for each contact of the client2019-03-26
Pay Per Message Client Average Call DurationClientsFor all clients with a charge per call billing scheme, this report lists their average call handling duration in seconds.2019-01-14
Pay Per Minute Client Average Call DurationClientsFor all clients with a billing scheme that has a charge per minute value, this report gives the average call handling duration (in seconds).2019-01-14
Calls Handled Per DayClient Viewable ReportsThis report shows your number of chargeable calls handled per day2019-05-10
Calls Handled Per HourClient Viewable ReportsThis report shows your chargeable calls taken during each hour within the selected dates.2019-05-10
Busiest Hour For ContactContactsFor the selected contact, find the hour where they have the most chargable calls.2019-01-14
Contacts with no message actionsContactsLists all the contacts who have no active message actions2019-04-26
Contact App StatusContactsA summary of the app status for the contacts. Gives device status, indicates if a app message action is defined, lists any in the current day that have failed2019-06-25
Contact Calls Handled Per DayContactsFor each day in the period this report gives the sum of the chargable calls for a selected contact.2019-01-14
DDI HuntGroup ClientNumbersLists all the DDIs (with their Hunt Group and Account Code) and the client there are allocated too if any (V3)2018-12-14
Average Calls Handled Per Hour Per OperatorOperatorsReports the average number of calls answered in an hour during the selected period for all operators.2019-03-25
Average Time To Answer Per OperatorOperatorsGives the average time, in seconds, an operator takes to respond to a ringing call.
Note: this report is only really applicable if your telephone system only allocates a call to an operator when there are no active calls.
2019-01-14
Call Handling Time Per Hour Per OperatorOperatorsReports on how many minutes in each hour over a specified period the operator was handling calls. Note on-hold time is not considered. If a call extends into the next hour it's minutes are added to the existing hour. So a two hour call will show as 120 minutes in hour 1 and zero minutes in hour 2.2019-04-02
Maximum Calls Handled Per Day Per OperatorOperatorsReports the maximum number of calls answered in a day during the selected period for all operators.2019-01-14
Maximum Calls Handled Per Hour Per OperatorOperatorsReports the maximum number of calls answered in an hour during the selected period for all operators.2019-03-25
Operators Call StatisticsOperatorsShows general call handling statistics for each operator over the selected period.2019-04-02
Operator Logged TimesOperatorsList the logged on time per operator during the selected dates2019-01-14
Talk Time To Logged On TimeOperatorsGives the percentage time the operator spent talking against their logged on time.
Note on hold time is ignored.
2019-03-28
Reminders ListRemindersLists all the reminders in the database. As this report lists all the reminders it can take some time for nCall to display the information2019-03-06