David,

Hadn't heard from Justine since yesterday morning so I called in this
afternoon.

All smiley faces and no problems to solve.......that's unheard of......

Thanks for your help with the project and for the amazing level of support.
When I was putting the finishing touches to it yesterday, I e-mailed you twice
and had replies back within the ½ hr. That's service the way it should be !

At the same time I was dealing with the developer of the Call Accounting
package that A & A use. He is in Auckland, same time zone, 150 km down the
track. I'm still waiting for them to get their package talking to the
Avaya....they had a 3hr remote session then just gave up & went away. (Fixed
it myself in the afternoon).

I'm glad Justine didn't listen to the nay-sayers in this part of the
world.....they were critical of her decision to go with nCall. All based on
the inability of and reluctance of a UK developer/vendor to support his
product in a timely manner. You sure have put that one to rest !!!!

nCall is without a doubt a very very good product. Its been a pleasure to work
with. Its most things software should be but usually isn't. It installs and loads quickly,
doesn't appear to have many vices and has obviously been well engineered. The
user interface is superb, my client is well pleased !

From an installation point of view, it is rare that software installs easily,
does what it should when it should and integrates with a telephony device in
an almost seamless manner. 10 out of 10 David

All the best for your own (and nCall's) future.

Kind regards

Jon Bond, PABX Engineer, Gen-i Communications, New Zealand

Attention David Perkins

I would like to thank you for your fantastic programme nCall!

After much deliberation I made the decision to change my software to nCall.
I did not make this choice lightly, after 8 successful years in the Answer
Service business I wanted a complete system to meet my requirements to
ensure I did not have to over train my staff. My current software was
becoming inefficient due to our growth both nationally and internationally.
Our operators were required to rely on their memory increasingly and to
complete so many parts of the Answer Service manually including delivery of
each message which left us open to error.
 
With my decision confirmed you assisted to ensure transfer of data, wrote an
importer and truly supported my business in the change over to nCall. I know
I could not have received this support from a shrink wrapped solution.

The big day arrived and the switch was made, new PABX and new Software, no
pressure on the staff. The changeover occurred without a hitch. Although
nCall had many of the features I was looking for you added some items that
were pertinent to my style of personalised Answer Service, special forms,
editing and multiple delivery of messages.

Temporary changes to client contacts and the many fantastic features in
nCall are a true benefit to our business. I really appreciate that any time
I have a question or problem your prompt attention to fixing or providing a
solution gives me confidence to recommend your nCall solution to any
prospect thinking to upgrade or begin their Answer Service.

I believe some of my team have already passed on their thanks to you and I
reiterate this. What a difference to their role in the Call Centre, they can
now truly focus on the caller, the speed of message handling and delivery is
up 300%, error count is almost nil. Our productivity has increased amazingly
and I look forward to completing statistics to put a figure on this.

nCall is extremely user friendly, very efficient and has taken our staff
training from six weeks to two. The savings in this alone will make a marked
difference to the company bottom line.

David, I truly feel you are part of the A & A team and look forward to our
continued growth relationship. I grimace when I think how long my decision
took and how much more efficient I could have been months ago, but, better
late than never. Please encourage any prospect considering nCall to make
contact with me, I will be more than happy to elaborate the benefits to
them.

Kind regards

Justine Amundson

Director, Amundson & Amundson Limited

We started using nCall,  during the Autumn of 2006, to automate the
24-hour call handling services we provide to various emergency medical
facilities across the UK.  nCall is networked across our three sites in
England and Wales enabling any of our call handlers instant access to
critical call details and the ability to seamlessly distribute these
onto medical staff via pager or email.  Our confidence in nCall has
grown a great deal over the past year and much of this is down to the
superb, never ending support we have received from nSolve.  Our ideas
and suggestions to further develop and enhance nCall are always well
received and many of these have already been incorporated into the
program as standard.  We would definitely recommend this simple yet
feature rich call handling application.
 
Adrian J Turner, Acentrica Limited, UK

Your Virtual Office is pleased to provide written verification of the
excellent service we have received from nSolve for their nCall software.
Before we discovered nCall, we had searched for several months, travelling
and meeting prospective suppliers and we had not been able to find a call
centre software program flexible enough to meet the needs of our business.

By sending our search offshore we found nSolve and their nCall software.
Implementation was easy & painless.This was done remotely but the instructions
David sent were clear & easy to follow.

This program has transformed the level of service we are able to offer our
clients. It enables business growth without the need to be an "Einstein" to
work it. The system is simple to use but very powerful in its reliability and
deliverability of specific requirements. Specific client requirements can be
programmed into the system not only on an organisational basis but an
individual staff member basis. Some like sms' some only require email, others
call connection only, and so it goes on. The complexities required by a
personalised call centre are huge so an efficient program supported by top
rate technical support is exceptional.

Over the past 12 months we have been using the nCall program we have found the
nSolve team is attentive, professional and exceptional in their knowledge of what
our business is trying to achieve. Any programming issue or fine tuning we
have asked has been met with a positive " can do " attitude, solved quickly
without fuss. At one point, the nCall team called me with a solution, before
I had even spotted the potential problem! Even with the time zone differences
everything has been trouble free.

I cannot recommend the software & service high enough, our experience with
nSolve and nCall have been exceptional and we congratulate them on their successes.

We are happy to verify this reference should you wish to contact us.

Rowan Gosper, Owner, Your Virtual Office, Australia

I would just like to say that I have found nCall to be brilliant. I searched
for some time for software to do what I required and could not find anything
that ticked all the right boxes. I was about to buy something that would have
required a lot of modification when I found nCall. Thank Goodness!!

My operators have found nCall easy to use and the support has been excellent.
David and his team are always ready to listen when I have queries and is quick
to respond to any bugs or new requests.

I have to say that this software has helped my business to run more
efficiently. Thank you.

Nicola,  Smooth Office, UK

We set up the business, a few months ago with the intention of writing our own
bespoke software once we had got established, as nothing we had looked at in the
market place such as Act or Goldmine was anything like what we needed. Indeed we
had engaged the help of business Link and were looking for a software company at
the time of David’s Cold Call phone call to us.
 
We knew his company was a little different from most, because it’s highly
unusual to get a cold call at 6.30 on a Thursday evening from someone whose
opening and rather hesitant pitch to me was that he had done the software for
Schumacher’s racing car!
 
His lack of sales skills, actually worked in his favour, because we knew
straight away that we were talking to someone who was a “hands on type of
person” guy.

I immediately started to ask him if his product had all of the items on our very
extensive list of requirements. He said that it had, indeed he mailed to demo
suite to us while we were on the phone and two hours later we were still
talking! It had everything and more. I understand, his dinner ended up in the
dog that night however he got a sale. We decided there and then to buy the product.
 
I warmed to David, immediately, although I had some concerns about buying from
someone I did not know and arranged for our IT person to visit David and get to
know the product.
 
It was an unnecessary expense and delay, we now know that. We have bought it and
installed it all remotely, and anybody with good basic IT skills can install,
run and maintain it.
 
We have bought several more licences since then, and it’s now a core part of our
business.

Alan Kaye, Yours Virtually, UK

We carried out extensive research into competitor solutions but were
disappointed that we could not find anything that met our requirements. We
were in the process of writing a specification to develop our own software
when we identified nCall.

The online demonstration quickly convinced us that the richness of features
and functionality within the product was exactly what we required. The
product is tailorable to meet the individual requirements we had, but also
has a well thought out standard configuration.

Operators find the system easy and simple to use but powerful enough to
ensure many tasks are taken care of ‘in the background’ – the temporary call
actions feature being a typical example.

The support offered is as responsive as any we have experienced and there are
regular updates to provide enhanced features and accommodate changes in any
third party applications you might be linking to - for example phone systems
or text gateways.

Andrew Perillo, MD, MyRuby, UK

The customer service is fantastic! There have been quite a number of
times that David would be on the phone with me teaching me how to use
nCall to better service my company.  He has even customized specific
functions to accommodate my growing business.  I am very thankful for
the care that the programmers have put into such a fine product.

Sam Hershkowitz
New York. USA

We've been entering our data and playing around with it. This program is so
user friendly compared to other call center software that I have evaluated.

Customer service is spectacular, technical support is very responsive and I
may even communicate to them via IM. Not just leaving emails that never get
answered promptly Look forward to a long lasting relationship with your
company.

Scott Meyers, CrossCountry Fulfillment, USA

I am happy to say that the nCall software that you have installed is excellent
and has revolutionised our working practices. To be able to speak with someone
who can take an idea and translate it into a working reality is like a breath of
fresh air.

The added bonus of working along side nSolve is that we have the ability to evolve
the software as our business grows, ensuring we are always able to provide our clients
with the professional service they expect from us.

Thank you - your hard work and perseverance has been much appreciated by HJC services Ltd

Helen Shayler, HJC Services Ltd, UK

I found the system very easy to learn and I was impressed at how, when a call came
in, all the information needed to handle the call appeared on the screen. Everything
from the names and contact numbers of the principals of the company and their availability,
which calls need to be treated as priority through to the ease with which an operator can
either record a messages or patch the calls through to a remote officer or mobile was very
impressive.

This is a must for any company operating a remote answering service as it allows them to give
a prompt professional response to calls on behalf of their clients. I have no hesitation in
recommending this system to any company that need a facility such as nCall.

Rosemary A Drinkwater, Ashfield Virtual Office Services, UK