The August release of nCall version 2.18 is now available via our Customer Download web page. This includes a great new Caller History Feature.

When a new call comes through the Caller History Feature will display all other recent calls made from that telephone number.  It will tell the operator the caller's name, if known, when the call was taken by which operator and how it was dealt with, eg. transferred, message taken etc.

Our customers are very excited about this new feature and think it will be a really helpful addition to nCall's feature rich software solution.  It will give the operator useful background data enabling them to answer the call in an informed manner.