Technical

Telephone Systems:

nCall is a software only solution, we do not supply telephone systems or other hardware.  We leave the decision about telephone systems to you, but we would be happy to recommend systems that our current customers use.

nCall can integrate with any telephone system that comes with a TAPI driver.  A TAPI driver (Telephone Application Program Interface) will usually be provided by the manufacturer of your telephone system and allows Microsoft Windows software to  interact with the telephone system and receive information about incoming calls.  It is similar to installing a printer driver for your new printer.

If your telephone system does not have a TAPI driver available, we may still be able to connect nCall provided there is a programming interface available.  Contact us for more details.

Typical customer Telephone Systems include: Asterisk, Network Alchemy, Avaya IP Office, Televantage, voip systems, 3Com NBX100, Mitel 3300 although the majority of nCall customers use the Avaya IP Office system.


nCall's Database Technology

At the heart of the nCall system lies a powerful database able to store millions of calls and  tens of thousands of client records, thus providing Answering Services with the security of knowing they won't reach the limits of the nCall system after many years of use.  This powerful database technology also means nCall can handle dozens of operators both locally in the office, remote operators working from home or satellite offices.

nCall is currently a client server based system.  Your data is stored in a database on your server and operators use nCall to connect to the server to view, edit and add call information.  All messages are dispatched to clients from the server. 

nCall does not place limits on the number of clients (customers), their contacts or calls that may be stored. 


System requirements:

nCall requires Microsoft Windows on both the server and operator PCs.  The Server specs are:

Operating System:     Windows 2000, XP, 2003
Hard drive space:       500MB +
RAM:                        1GB+

The nCall server and associated programs do not require a huge amount of processing power and may even be installed on an operator PC should you not have a dedicated server PC available.

Client PC specifications are:

Operating System:     Windows 2000, XP.  Vista support is coming soon.
Hard Drive Space:     20MB
RAM:                       256MB+