"Before we discovered nCall, we had searched for several months, travelling and meeting prospective suppliers and we had not been able to find a call centre software program flexible enough to meet the needs of our business.” - Rowan, Your Virtual Office, Australia
"We carried out extensive research into competitor solutions but were disappointed that we could not find anything that met our requirements. In fact, we were in the process of writing a specification to develop our own solution when we identified nCall.” - Andrew, MyRuby, UK
"We intended to write our own bespoke software solution as nothing we had looked at in the market place was anything like what we needed. Then we found nCall” - Alan, Yours Virtually (UK) Ltd, UK
“I would just like to say that I have found nCall to be brilliant. I searched for some time for software to do what I required and could not find anything that ticked all the right boxes. I was about to buy something that would have required a lot of modification when I found nCall. Thank Goodness!!” - Nicola, Smooth Office, UK
"This program is so user friendly compared to other call center software that I have evaluated." - Scott, Cross Country Fulfillment, Colorado, USA
"The system is simple to use, but very powerful in its reliability and deliverability of specific requirements. Specific client requirements can be programmed into the system not only on an organisational basis but an individual staff member basis. Some Clients like SMS messages, some only require email, others call connection only, and so it goes on. The complexities required by a personalised call centre are huge so an efficient software solution supported by top rate technical support is exceptional." - Rowan, Your Virtual Office, Australia
"The online demonstration quickly convinced us that the richness of features and functionality within the product was exactly what we required. The product is tailorable to meet the individual requirements we had, but also has a well thought-out standard configuration. Operators find the system easy and simple to use but powerful enough to ensure many tasks are taken care of ‘in the background’ – the temporary call actions feature being a typical example." - 'Andrew, MyRuby, UK'">
"My operators have found nCall easy to use" - Nicola, Smooth Office, UK
"I found the system very easy to learn and I was impressed at how, when a call came in, all the information needed to handle the call appeared on the screen. Everything from the names and contact numbers of the principals of the company and their availability, which calls need to be treated as priority through to the ease with which an operator can either record a messages or patch the calls through to a remote officer or mobile was very impressive.
This is a must for any company operating a remote answering service as it allows them to give a prompt professional response to calls on behalf of their clients. I have no hesitation in recommending this system to any company that need a facility such as nCall." -
Rosemary, Ashfield Virtual Office Services, UK
"We would definitely recommend this simple yet feature rich call handling application" - Adrian, Acentrica, UK
"nCall is very easy to install and configure and it is so easy to train new staff"
"We bought it and installed it all remotely - anybody with good basic IT skills can install, run and maintain it." - Alan, Yours Virtually (UK) Ltd, UK
"nCall is without a doubt a very, very good product. It has been a pleasure to work with. It is most things software should be but usually isn't! It installs and loads quickly, it doesn't appear to have many vices and has obviously been well engineered. The user interface is superb, my client is well pleased!" Jon Bond, PABX Engineer, Gen-i Communications, New Zealand
"The product has a well thought-out standard configuration, but is also highly tailorable to meet the individual requirements we had..." - Andrew, MyRuby, UK
"After 8 successful years in the Answer Service business I wanted a complete system to meet my requirements to ensure I did not have to over train my staff. nCall is extremely user friendly, very efficient and has taken our staff training from six weeks to two. The savings in this alone will make a marked difference to the company bottom line"- Justine, Amundson & Amundson, New Zealand
"Customer service is spectacular, technical support is very responsive and I even communicate to them via Instant Messenger!" - Scott, Cross Country Fulfillment, Colorado, USA
"The nSolve team is attentive, professional and exceptional in their knowledge of what our business is trying to achieve. Any programming issue or fine-tuning we have asked for has been met with a positive ‘can do’ attitude, solved quickly without fuss. At one point, the nCall team called me with a solution, before I had even spotted the potential problem! Even with the time zone differences everything has been trouble free. I cannot recommend the software & service high enough" - Rowan, Your Virtual Office, Australia
"The support offered is as responsive as any we have experienced and there are regular updates to provide enhanced features and accommodate changes in any third party applications you might be linking to - for example phone systems or text gateways." - 'Andrew, MyRuby, UK'">
"The support has been excellent. David and his team are always ready to listen when I have queries and they are quick to respond to any bugs or new requests." - Nicola, Smooth Office, UK
"The customer service is fantastic! There have been quite a number of times that the nSolve guys would be on the phone with me teaching me how to use the solution to better service my company. They have even customized specific functions to accommodate my growing business. I am very thankful for the care that the programmers have put into such a fine product." - Sam Hershkowitz, New York, USA
"Although nCall had many of the features I was looking for, David’s team added some items that were pertinent to my style of personalised Answer Service, special forms, editing and multiple deliveries of messages. Anytime I have a question or problem, their prompt attention to fixing or providing a solution gives me confidence to recommend the nCall solution to any prospect thinking to upgrade or start their Answer Service. I truly feel that nSolve is a part of my A & A team." - Justine, Amundson & Amundson, New Zealand
"Our confidence in nCall has grown a great deal over the past year and much of this is down to the superb, never ending support we have received from nSolve." - Adrian, Acentrica, UK
"The added bonus of working closely with the nCall team is that we have the ability to evolve the software as our business grows, ensuring we are always able to provide our clients with the professional service they expect from us." - Helen, HJC Services, UK
"nCall is perfect for new startups, experienced Telephone Answering Services, and mission critical applications"
"We replaced our previous software approx. 8 months ago with nCall after an exhaustive worldwide search for suitable software. To put this into perspective, we operate a 24x7 service and our calls vary from Emergency Calls to dispatch Fire Brigades to taking bookings for trades people & everything else in-between!" - Rowan, Your Virtual Office, Australia
"nCall is the perfect solution to start up our new Telephone Answering Service. Since we opened our call center, we love it, it's user friendly and it's very easy to train new employees. In fact, since we started, we’ve won so much business that it makes sense to double the number of operators! " - Sam Hershkowitz, New York, USA
"We have bought several more licences since our initial purchase, and it’s now a core part of our business." - Alan, Yours Virtually (UK) Ltd, UK
"What a difference to the operators’ role in the Call Centre - they can now truly focus on the caller. The speed of message handling and delivery is up 300%, and the error count is almost nil. Our productivity has increased amazingly and I look forward to completing statistics to put a financial figure on this." Justine, Amundson & Amundson, New Zealand
Major versions - 2003, 2004, 2005, 2006, 2007 with interim bug releases etc




