nCall Features and Benefits

 

• New operators can be answering calls with only 15 minutes of training.
• With nCall your operators can answer calls faster and more effectively so calls answered per operator hour increases - likewise your profit.
• Instructional scripts can be defined per inbound phone number.
• Integrates with most phone systems, including:
  • 3Com
  • Asterisk
  • AlcatelOmniPCX
  • Altigen
  • Avaya IP Office
  • Fonality
  • Mitel
  • Network Alchemy
  • Nortel
  • Siemens HiPath
  • SNOM
  • Televantage
  • plus any phone system supporting TAPI or VOIP.
• Proven product with over 50 call answering companies using nCall across the World since 2003.
• nCall is a living product, with new features being added all the time.
• Support for numerous contacts within each client company.
• Specific fully customizable forms can be created to record information for each call.
• Flexible billing allowing you to charge for extra services.
• Messages can be transferred via email, SMS, Pager and fax - automatically without further operator-time.
• Messages can be transferred immediately or at specific times of the day.
• Customers can define in-bound VIP and ignore number lists.
• Customers can retrieve their own messages via a dedicated web interface.
• Numerous further features dedicated to benefiting small and medium call answering services.