nCall - software for Call Answering and Virtual Reception services
nCall is the most user-friendly and sophisticated Telephone Answering Service (TAS) and Virtual Receptionist Software package on the market today. Developed in conjunction with our clients in the UK, USA, Australia and New Zealand, nCall ensures that your telephone operators will always deal with your clients’ calls in a professional manner. nCall's unique "ClientView" screen gives your operators all the information that they need - all in one place so they can answer the call professionally.
The real power of nCall is that the system will then action the message automatically according to your individual client’s preferred manner – e.g. call forwarding, sms message, email, fax etc. nCall simplifies the call process for the operators leading to reduced errors as the software handles the call action for you!
nCall automatically logs all calls for follow up activities, including statistical analysis reporting and client billing.
nCall offers your clients Greater Client Satisfaction – your operators will be able to devote more time to communicating professionally with the caller, and will be able to provide a faster speed of response, a greater attention to detail with fewer errors, and increased efficiency.
nCall offers your clients Increased Throughput – your operators will be able to handle a greater number of calls per day in a highly professional way. With nCall, your Telephone Answering Service business will be able to service many more Clients with the same number of operators. – nCall pays for itself!
nCall works “out of the box”. With its standard configuration and “existing data” import suite, its extremely quick to get up and running. It also integrates with your existing systems
nCall is fully tailorable. No two Answering Service providers work in exactly the same way, so the solution is fully customisable to meet the requirements from your most demanding customers.
nCall is fully scalable. It supports 3 operators or over 100 operators so your use of nCall can grow as your business expands…
nCall is tried and tested and used throughout the World. From our first release in 2003, there has been a major product release every year. For example the latest version incorporates Remote Operator functionality and the new Diary Management suite.
nCall is so easy to use, it requires less training for new operators. Typically a new operator can be professionally handling calls in fifteen minutes!
Our customer support services are second to none. We know that your Phone Service clients require a professional response and we know that our job is to help your business thrive.
Still not convinced that nCall is for you? View our screen shot tour now and request a free Live Walk Through Demonstration to really see how easily your operators will be able to service your customers.