nCall Features and Benefits

 

Simple for your operators to use:

• Configurable call actions let your clients specify how your operators should handle their calls i.e. patched through, relayed or a message taken.
• New operators can be answering calls with only 15 minutes of training.
• Temporary call actions allow your clients to tell you their future availability, e.g. in a meeting 2-4pm, so your operators perform the right action during that period.
• Fully customizable forms can be created to record the information required by your clients.

Flexible system that will grow with your company:

• Support for any number of client companies.
• Support for any number of contacts within each client company.
• Powerful database technology to support 50+ operators.

Fully integrates with your telephone system:

• nCall automatically pops relevant client details to operator when the phone rings.
• The operator can answer, call out, perform patch calls all within nCall.
• Integrates with most phone systems, including:
  • 3Com
  • Asterisk
  • AlcatelOmniPCX
  • Altigen
  • Avaya IP Office
  • Fonality
  • Mitel
  • Network Alchemy
  • Nortel
  • Siemens HiPath
  • SNOM
  • Televantage
  • ShoreTel
  • Tadiran
• plus any phone system supporting TAPI or VOIP.

Quickly and easily generate the data for your invoices:

• Support for any number of billing schemes.
• Records call history for billing and data analysis, both for you and the client.
• Flexible billing allowing you to charge for extra services.
• More than 80 attributes of billing related information quickly available per client.

Save operator time with nCall's powerful and automatic message handling:

• nCall automatically sends messages.
• Messages can be transferred via email, SMS, Pager and fax.
• Messages can be transferred immediately or at specific times of the day.
• Customers can retrieve their recent messages via an email interface.

Numerous features dedicated to call answering services:

• Integrated spell checker and thesaurus.
• Customers can define in-bound VIP and ignore number lists.
• Customers can retrieve their own messages via a brandable web interface.
• And much much more.

The bottom line - handle many more Clients with the same number of Operators.