Frequently Asked Questions

Licensing

What is the price of nCall?
Are there any monthly fees?

Technical

Which telephone systems does nCall link to?
Is nCall compatible with VOIP?
Is there a limit to the number of operators that can use nCall at one time?
What are the Hardware Requirements for nCall?
Can remote homeworkers access nCall?

Other

Where are the nSolve offices based?

Monthly Fees - Once you have paid for the licences there are no hidden additional monthly fees to operate the software. However, there is an optional annual subscription. This covers support, maintenance and upgrades. This subscription is free for the first year. The following year's annual subscription is priced at 15% of the current licence price. For more details on pricing go to our Pricing Page.

Telephone System Compatibility -  nCall can link to the majority of modern telephone systems.  Client records automatically pop based on the DID/DDI number.  Traditionally, nCall customers have used an office based telephone system connected to a T1. These telephone systems are typically supplied with a TAPI Driver (similar to a printer driver, except for telephone systems) which allows software to communicate with the telephone system via the LAN. So as long as the telephone system has a TAPI driver nCall should be able to link to it.   Examples of telephone systems used by nCall customers include Avaya IP Office, ShoreTel, Panasonic KX-TDA. In addition nCall is now compatible VOIP (see below).

VOIP - nCall uses SNOM phones to manage VOIP calls. The SNOM range (www.snom.com) of IP telephones contain a mini-webserver. nCall communicates with the web server to receive information about incoming calls and to also issue commands to control the call. This means that instead of talking directly to your VOIP telephone system, nCall talks to the SNOM IP telephone to perform its integration. When choosing a VOIP supplier you will need a range of DID/DDI numbers in order to give each customer their own unique DID to forward their calls to. You also need to check the supplier uses the SIP protocol(standard), which the SNOM IP telephones will then be able to connect to.

Hardware and Scalability - nCall is fully scalable. It supports 3 operators or over 100 operators so your use of nCall can grow as your business expands.  nCall is a client server system. It requires very little processing power, so any modern PC should be sufficiently powerful to run both the operator stations and the server.

Remote Operators - Although most customers use nCall with office based staff, a number of customers do use remote operators. For this, the remote operator connects via VPN to the office network and then tells nCall to connect to the server in the office. Go to VOIP for details of how operators can use VOIP to answer calls remotely

Location- nSolve are based in the UK in Oxford near London.  However, we support customers across the world. As installation and support is done over the internet, email and phone your location should not be an issue.  As Dave Steward from Comtronics in the US comments "Although we're based in the US, support is always available, despite the time difference. nSolve are always quick to respond to emails." For more testimonials from our customers throughout the world please visit Customer Testimonials