Frequently Asked Questions

Licensing

How is nCall priced?

Technical

Other

nCall Licence Pricing - nCall is very affordable, with no hidden charges, making it an attractive option for both those starting a new answering service or with an established business. Prices are based on the number of 'seats'. The number of seats you need should be based on the maximum number of operators you would want to use nCall at one time. You have the option of renting the software or purchasing the software outright:

Rental - For implementations of 5 or more operators, there is the option to rent nCall. Some of our customers find this rental option is more financially manageable. As with the purchase price, the rental price per operative seat depends how many operators you have in total.

Outright purchase - Once purchased these licences are perpetual, ie. you own them and can continue to use them forever. The purchase price includes 12 months free Subscription to our Support, Maintenance and new Versions (SMV) Package. After the first year you have the option of continuing with your Annual Subscription. This optional package is priced at 15% of the current licence price. It is entirely your choice whether you continue with your Subscription. If you choose not to, you will be able to continue to use nCall unsupported for no extra charge.Talk to us about our Flexible payment options.

Telephone System Compatibility - nCall can link to the majority of modern telephone systems. Client records automatically pop based on the DID/DDI number. Traditionally, nCall customers have used an office based telephone system connected to a T1. These telephone systems are typically supplied with a TAPI Driver (similar to a printer driver, except for telephone systems) which allows software to communicate with the telephone system via the LAN. So as long as the telephone system has a TAPI driver our answering service software will be able to link to it. For a full list of the systems we support please see the Features & Benefits page. In addition our software is compatible with many VOIP providers (see below).

VOIP - nCall uses SNOM phones to manage VOIP calls. The SNOM range (www.snom.com) of IP telephones contain a mini-webserver. nCall communicates with the web server to receive information about incoming calls and to also issue commands to control the call. This means that instead of talking directly to your VOIP telephone system, nCall talks to the SNOM IP telephone to perform its integration. When choosing a VOIP supplier you will need a range of DID/DDI numbers in order to give each customer their own unique DID to forward their calls to. You also need to check the supplier uses the SIP protocol(standard), which the SNOM IP telephones will then be able to connect to.

Hardware and Scalability - nCall is fully scalable. It supports 3 operators or over 100 operators so your use of our telephone answering service software can grow as your business expands.nCall is a client server system. It requires very little processing power, so any modern PC should be sufficiently powerful to run both the operator stations and the server.

Remote Operators - Although most customers use nCall with office based staff, a number of customers do use remote operators. For this, the remote operator connects via VPN to the office network and then tells nCall to connect to the server in the office. Go to VOIP for details of how operators can use VOIP to answer calls remotely

nSolve - Click About us to learn about nSolve

Location - nSolve are based in the UK in Oxford near London.However, we support customers across the world. As installation and support is done over the internet, email and phone your location should not be an issue. As Dave Steward from Comtronics in the US comments Although we’re based in the US, support is always available, despite the time difference. nSolve are always quick to respond to emails. For more testimonials from our customers throughout the world please visit Customer Testimonials

Demonstrations - Click Contact us to view a nCall demonstration